What's happening?
Your device is trying to lock, but it's having trouble confirming that the lock is engaged. This could happen after you:
- Start a lock session
- Set a lock timer
- Request locking from the web dashboard
- Try to lock the device manually
What does this mean?
The device uses three sensors (we call them TMRs) to check if the locking paddle is in the correct position. When all three sensors show that the paddle is in the locked position, we know the device is secure. Right now, one or more of these sensors isn't detecting the locked position.
How can I fix this?
- Check the locking paddle:
- Make sure nothing is blocking the locking paddle.
- Gently move the paddle back and forth to ensure it's not stuck.
- Ensure the lid is on properly:
- The device uses two sensors to detect if the lid is in place.
- Remove the lid and place it back on, making sure it's seated correctly.
- Try locking again:
- After checking the paddle and lid, attempt to lock the device once more.
- If the problem persists:
- There might be an issue with the locking mechanism or sensors.
- Please contact our support team for further assistance.
Remember, your safety is our priority. If you're unable to resolve this issue, please don't leave your valuables in an unlocked device. Contact our support team, and we'll help you get your device working properly as soon as possible.
Need more help?
If you're still experiencing issues or have any questions, please don't hesitate to reach out to our support team. We're here to help!
- Email: support@ourcompany.com