What's happening?
Your Chastity Lockbox is having trouble connecting to the WiFi network. This error (E-LOCK-10) occurs when the device can't establish a connection with the specified WiFi network.
What does this mean?
Your Chastity Lockbox needs a stable internet connection to sync with the web dashboard, update its status, and perform certain functions. When it can't connect to WiFi, some features may be limited or unavailable.
Why is this happening?
There could be several reasons for this error:
- Incorrect WiFi credentials: The WiFi password might be entered incorrectly.
- Weak WiFi signal: The device might be too far from the router.
- Network issues: Your WiFi network might be down or experiencing problems.
- Device software issue: There might be a temporary glitch in the Chastity Lockbox's software.
- Incompatible network: Some public or enterprise networks may not work with the device.
How can I fix this?
- Double-check your WiFi credentials:
- Ensure you've entered the correct WiFi name (SSID) and password.
- Remember, WiFi passwords are case-sensitive.
- Check your WiFi network:
- Confirm that other devices can connect to the same WiFi network.
- Restart your router if necessary.
- Move the device closer to your router:
- WiFi signals can be blocked by walls or large objects.
- Try moving your Chastity Lockbox closer to the router.
- Restart your Chastity Lockbox:
- Turn off the device, wait for a minute, then turn it back on.
- Try connecting to WiFi again after the restart.
- Use a mobile hotspot:
- If possible, try connecting to a mobile hotspot to rule out device issues.
- Check for updates:
- If you can connect the device to the internet another way, check for any available firmware updates.
Still having trouble?
If you've tried these steps and are still seeing the error, there might be an issue with your device's WiFi module. Please contact our support team for further assistance:
Our team is here to help you resolve this issue and get your Chastity Lockbox connected.
Important Note
Even without a WiFi connection, your Chastity Lockbox will continue to function based on its current settings. However, you won't be able to make changes via the web dashboard or receive remote updates until the connection is restored.
Remember, we're committed to ensuring your Chastity Lockbox provides the security and peace of mind you expect. Don't hesitate to reach out if you need any help!