What's happening?
Your Chastity Lockbox is trying to lock, but it can't detect the backplate. This error can occur during any locking operation, whether you're:
- Starting a timed lock session
- Initiating a permanent lock
- Locking the device manually
- Locking from the web dashboard
What does this mean?
Your Chastity Lockbox uses two special sensors (called hall effect sensors) to detect small magnets in the backplate. When these sensors can't find the magnets, the device thinks the backplate isn't there.
Why is this happening?
There could be a few reasons:
- Missing backplate: The backplate might not be attached to your Chastity Lockbox.
- Misaligned backplate: The backplate could be in place but not properly aligned.
- Damaged sensors or magnets: There might be an issue with the sensors in the device or the magnets in the backplate.
- Interference: Strong magnetic fields nearby could interfere with the sensors.
How can I fix this?
- Check the backplate:
- Make sure the backplate is attached to your Chastity Lockbox.
- If it's there, try removing and reattaching it, ensuring it clicks into place.
- Clean the device:
- Gently clean the area where the backplate attaches with a dry cloth.
- Remove any debris that might be interfering with the connection.
- Check for magnetic interference:
- Move the Chastity Lockbox away from other electronic devices or magnetic objects.
- Try the locking operation again in a different location.
- Restart the device:
- If possible, remove and reinsert the batteries or disconnect and reconnect the power.
- Try the locking operation again after the restart.
- Inspect for damage:
- Look for any visible damage to the backplate or the area where it attaches.
- If you see any issues, contact our support team.
Still having trouble?
If you've tried these steps and are still seeing the error, there might be an internal issue with the device. Please contact our support team for further assistance:
Our team is here to help you resolve this issue and ensure your Chastity Lockbox is working properly.