> ## Documentation Index
> Fetch the complete documentation index at: https://docs.researchanddesire.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Email Preferences

> Control which email notifications you receive from Research and Desire

<iframe className="aspect-video w-full rounded-xl" src="https://www.loom.com/embed/bde1e6889f5e42839237056a0d4c9c85" title="Email preferences walkthrough" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />

<Accordion title="Video transcript">
  **0:00** Hey there, I'm just going to show you how to manage email notifications on the Research and Desire dashboard. So I've logged in, and I've navigated over here to Settings, Advanced.

  **0:10** In the middle of the page, I'll see Email Settings, where I can enable or disable all email notifications from Research and Desire, regardless of type, just by clicking on this one toggle.

  **0:23** To confirm that the settings are working correctly, I can also send a test email right here, which should send an email to my inbox that looks a little bit like this.

  **0:33** This is a test email confirming that emails are working. Now, if you're watching this video because you're troubleshooting not receiving notifications for training or lockbox events, I also want you to look at this section here, Notification Categories.

  **0:48** This is where we allow you to have granular control over which kinds of emails you're receiving. In brief, here's a summary of each of the categories.

  **0:58** Leaderboard events will be changes in the leaderboard position that are important for you to know about. For instance, getting into the promotion or demotion zone.

  **1:07** Lockbox events will be any changes on the lockbox for you and your partners. Trainer events will be whether or not training has started for you or your partners on device.

  **1:17** Sharing events, this is only for your account. If you personally receive an invitation to play with someone, expect to see an invite. And finally, marketing emails.

  **1:26** This will subscribe or unsubscribe you from our third-party marketing email list. If this is enabled, you will receive promotional codes, discounts, and information about new products we're coming out with.

  **1:37** Alright, that's everything. Here's a little confetti for you. Have a good day.
</Accordion>

## Overview

You can manage your email notification preferences directly from the [Research and Desire dashboard](https://dashboard.researchanddesire.com). Enable or disable all notifications globally, or customize which specific categories you want to receive.

## Access email settings

<Steps>
  <Step title="Navigate to Settings">
    Go to
    [dashboard.researchanddesire.com](https://dashboard.researchanddesire.com)
    and select **Settings** from the navigation menu.
  </Step>

  <Step title="Open Advanced settings">
    Select **Advanced** within the Settings section.
  </Step>

  <Step title="Locate Email Settings">
    Find the **Email Settings** section in the middle of the page.
  </Step>
</Steps>

## Email controls

### Global toggle

Use the main toggle to enable or disable **all** email notifications from Research and Desire with a single click. When disabled, you won't receive any emails regardless of individual category settings.

### Test email

Select **Send Test Email** to verify your email configuration is working correctly. You should receive a confirmation email in your inbox within a few minutes.

<Tip>
  If you don't receive the test email, check your spam folder and verify your
  email address is correct in your account settings.
</Tip>

## Notification categories

Customize exactly which types of emails you receive by toggling individual categories on or off.

<AccordionGroup>
  <Accordion title="Leaderboard events">
    Receive notifications about significant changes to your leaderboard
    position: - Entering the promotion or demotion zone - Major rank changes
  </Accordion>

  <Accordion title="Lockbox events">
    Stay informed about lockbox activity for you and your partners: - Lock and
    unlock events - Schedule changes - Partner activity updates

    <Info>
      Each user must enable this setting in their **own** account to receive
      notifications. If you're a Keyholder who wants to receive notifications
      about your partner's lockbox, enable this option in your own dashboard
      settings. The lockbox owner enabling this setting will not send
      notifications to their partners—each user controls their own notifications
      independently.
    </Info>

    <Note>
      Lockbox email notifications are configured exclusively through the
      dashboard. There are no notification settings on the lockbox device
      itself.
    </Note>
  </Accordion>

  <Accordion title="Trainer events">
    Get notified about training sessions: - Training session starts (for you or
    your partners) - Training mode changes - Device connection status
  </Accordion>

  <Accordion title="Sharing events">
    Receive notifications when someone invites you to connect: - Play
    invitations - Partner connection requests

    <Note>
      This category only applies to invitations you receive, not invitations you
      send.
    </Note>
  </Accordion>

  <Accordion title="Marketing emails">
    Subscribe to promotional communications: - Promotional codes and discounts -
    New product announcements - Company updates

    <Info>
      This subscribes you to our third-party marketing email list. You can
      unsubscribe at any time.
    </Info>
  </Accordion>
</AccordionGroup>

## Troubleshooting

If you're not receiving expected notifications, work through these steps:

<Steps>
  <Step title="Verify the global toggle">
    Confirm the main email toggle is enabled. If disabled, no emails will be
    sent regardless of category settings.
  </Step>

  <Step title="Check category settings">
    Ensure the specific notification categories you want are enabled.
  </Step>

  <Step title="Send a test email">
    Use the test email feature to confirm your email configuration is working.
  </Step>

  <Step title="Check your spam folder">
    Emails from Research and Desire may be filtered by your email provider. Mark
    them as "not spam" to improve delivery.
  </Step>

  <Step title="Verify your email address">
    Confirm your account has the correct email address on file.
  </Step>
</Steps>

<Warning>
  If you've tried all these steps and still aren't receiving emails, contact
  support for assistance.
</Warning>