> ## Documentation Index
> Fetch the complete documentation index at: https://docs.researchanddesire.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Quick answers about the Deepthroat Trainer: compatible toys, Wi‑Fi usage, points and leaderboards, care, Ultra features, and device info.

Find answers to common questions about your Deepthroat Trainer below. Each answer links to the best place in the docs for deeper guidance.

## What's Included

<AccordionGroup>
  <Accordion title="What comes with my Deepthroat Trainer order?">
    A Deepthroat Trainer order includes multiple items shipped together in one package:

    * **Trainer unit** — the main device with display and sensor
    * **Backboard with suction cups** — for mounting to smooth surfaces
    * **Dildo** — the size you selected during checkout (Starter, Intermediate, or Expert)

    If you ordered additional accessories (vibrating plugs, wands, etc.), those are also included. All items ship together, so receiving multiple components is expected—not a shipping error.

    <Info>
      Check your order confirmation email for the complete list of items included in your purchase.
    </Info>
  </Accordion>
</AccordionGroup>

## Setup & Mounting

<AccordionGroup>
  <Accordion title="Can I use the Trainer handheld instead of wall-mounted?">
    The Deepthroat Trainer is designed for surface-mounting only. The backboard with suction cups attaches to smooth surfaces like glass, acrylic, or glazed tile. There are no official handheld or wearable accessories.

    <Card title="Mounting Guide" icon="screwdriver" href="/dtt/quick-start/getting-started">
      Step-by-step instructions for mounting your Trainer.
    </Card>
  </Accordion>

  <Accordion title="Can I wear the Trainer so a partner can practice on me?">
    There's no official wearable mount, but you can DIY one. Attach a strip of adhesive-backed hook-and-loop (Velcro) to a sturdy belt, then secure the Trainer's backboard to the belt. This lets a partner use the Trainer's modes (Endurance, Repetition, etc.) while practicing on you directly.

    <Tip>
      Use a wide, rigid belt for stability. Test the mount before use to ensure it holds securely.
    </Tip>
  </Accordion>

  <Accordion title="I don't have a suitable mounting surface. What can I do?">
    If you don't have glass, tile, or another smooth surface available (common in RVs, trucks, or dorm rooms), you can create your own mounting surface:

    * **Acrylic or plastic sheet** — A small acrylic panel (around 12" × 12" or larger) works well. Secure it between furniture, lean it against a wall, or clamp it to a stable surface.
    * **Large mirror or glass panel** — A portable mirror provides an ideal mounting surface.
    * **Smooth cutting board** — Some large plastic or acrylic cutting boards work in a pinch.

    <Tip>
      Look for sheets at least 6 mm (¼") thick for stability. Hardware stores and online retailers sell acrylic sheets in various sizes.
    </Tip>
  </Accordion>
</AccordionGroup>

## Compatible Toys

<AccordionGroup>
  <Accordion title="What toys can I use with my Deepthroat Trainer?">
    R+D supports three toy types with the Trainer:

    * **Dildos** — available in three sizes for progressive training
    * **Vibrating plugs** — round and contoured styles
    * **Vibrating wands** — Pro and Basic versions

    The Trainer is also compatible with any suction cup toy up to 3" (8 cm) in diameter.

    <Card title="Using Different Toys" icon="box" href="/dtt/quick-start/using-toys">
      How to set your default toy, add your own, and assign toys to templates.
    </Card>
  </Accordion>

  <Accordion title="Can I use the vibrating plug and wand at the same time?">
    Yes. When you purchase a Vibe and Wand together, we include a splitter cable that lets you connect both accessories to the Trainer simultaneously. Both accessories respond to your training performance—the better you perform, the stronger the vibration.

    **How to use the wand:** The wand is designed for external stimulation. Hold it in place manually, tuck it into underwear, or position it however works best for you.

    <Warning>
      Using multiple accessories drains the battery faster. With both accessories connected, expect approximately 2–3 hours of battery life instead of the standard 4 hours.
    </Warning>

    <Card title="Accessory Port" icon="plug" href="/dtt/specs/accessory-port">
      Technical details about connecting accessories.
    </Card>
  </Accordion>

  <Accordion title="What size dildos are available for the Trainer?">
    Deepthroat Training Dildos come in three sizes for progressive training:

    | Size             | Length         | Width         | Material      | Notes              |
    | ---------------- | -------------- | ------------- | ------------- | ------------------ |
    | **Starter**      | 5.5" (14 cm)   | 1.5" (3.8 cm) | Soft silicone | Best for beginners |
    | **Intermediate** | 7" (18 cm)     | 1.5" (3.8 cm) | Soft silicone | Girthier profile   |
    | **Expert**       | 8.5" (21.5 cm) | 1.7" (4.3 cm) | Firm silicone | Advanced training  |

    <Info>
      You can also use your own suction cup toys up to 3" (8 cm) in diameter. Add custom toy dimensions in your Toybox for accurate depth tracking.
    </Info>
  </Accordion>

  <Accordion title="What size vibrating plugs are available?">
    Vibrating plugs come in two styles:

    | Style       | Width          | Notes                          |
    | ----------- | -------------- | ------------------------------ |
    | **Round**   | 1.6" (4.1 cm)  | Smooth, rounded profile        |
    | **Tapered** | 1.45" (3.7 cm) | Contoured for easier insertion |

    Larger plug sizes are not currently available.
  </Accordion>

  <Accordion title="Can I use my own dildo with the Deepthroat Trainer?">
    Yes. The Trainer works with most standard dildos so you can use toys you already own. For accurate scoring, set the toy you’re using in your Toybox.

    <Card title="Add or select your toy" icon="settings" href="/dtt/quick-start/using-toys">
      Step‑by‑step Toybox instructions.
    </Card>
  </Accordion>

  <Accordion title="What is the maximum length the Deepthroat Trainer can sense?">
    The Trainer's distance sensor has a maximum range of approximately 22.5 cm (about 9 inches). There is also a small dead zone of 1.7 cm at the closest point where the sensor cannot detect position changes.

    <Info>
      The effective usable sensing range is approximately 20.8 cm (8.2 inches). For technical details, see <a href="/dtt/technical/sensor-limits">
      Sensor Limits</a>

      .
    </Info>
  </Accordion>
</AccordionGroup>

## Calibration

<AccordionGroup>
  <Accordion title="How do I recalibrate my toy's depth setting?">
    You can reset calibration from the dashboard and recalibrate on your next session. Go to **Toybox**, select your toy, and click **Reset Calibration**.

    <Card title="Calibration Guide" icon="sliders" href="/dtt/technical/calibration#how-to-reset-calibration-for-a-toy">
      Step-by-step reset and recalibration instructions.
    </Card>
  </Accordion>

  <Accordion title="Can I recalibrate my toy mid-session?">
    No. Calibration changes cannot take effect during an active session. The Trainer fetches your calibration data when you start a new session, so changes made in the dashboard won't apply until the next session.

    **To recalibrate:**

    1. End your current session
    2. In the dashboard, go to **Toybox**, select your toy, and click **Reset Calibration**
    3. Start a new session—the Trainer will prompt you to calibrate with your new depth

    <Note>
      The Trainer remembers your previous calibration until you explicitly reset it. If you've adjusted your position (moved closer to or farther from the sensor), you'll need to recalibrate to match your new setup.
    </Note>
  </Accordion>

  <Accordion title="Training requires depths that are physically impossible to reach">
    If your Trainer is asking you to go deeper than you can physically reach, your calibration minimum position is likely set too close to the sensor. Adjust the minimum to **5 cm** or further in your Toybox to keep targets achievable and outside the sensor's 1.7 cm dead zone.

    <Card title="Calibration Troubleshooting" icon="sliders" href="/dtt/technical/calibration#training-requires-depths-i-cant-physically-reach">
      Full explanation and step-by-step fix.
    </Card>
  </Accordion>
</AccordionGroup>

## Training & Points

<AccordionGroup>
  <Accordion title="How does the Deepthroat Trainer track my performance?">
    The Trainer uses an ultrasonic distance sensor to measure your position in real time. During each session, the device tracks:

    * **Reps** — the number of strokes completed
    * **Depth** — how deep each stroke reaches
    * **Duration** — total time spent training
    * **Speed** — your pace and rhythm
    * **Grade** — overall performance score for the session

    When connected to Wi-Fi, session data uploads automatically to your dashboard where you can review detailed metrics and track progress over time.

    <Card title="Checking Your Results" icon="chart-line" href="/dtt/quick-start/checking-results">
      See how to review your session data on the dashboard.
    </Card>
  </Accordion>

  <Accordion title="What are Training Points and how are they calculated?">
    Training Points measure your session performance. You earn points from depth, duration, rhythm, and consistency across modes.

    <Card title="Learn about Points" icon="calculator" href="https://dashboard.researchanddesire.com/leaderboards/points">
      See the complete breakdown of how Training Points are calculated.
    </Card>
  </Accordion>

  <Accordion title="How does the leaderboard work?">
    Leaderboards rank you based on accumulated Training Points, with weekly, monthly, and all‑time views.

    <Card title="Leaderboard Guide" icon="trophy" href="https://dashboard.researchanddesire.com/leaderboards">
      How matches, ranks, promotions, and demotions work.
    </Card>
  </Accordion>
</AccordionGroup>

## Templates & Sessions

<AccordionGroup>
  <Accordion title="My multi-segment template only plays the first segment">
    If your template has multiple segments but the trainer keeps repeating the first one instead of progressing, try these steps:

    **Most common cause:** The device doesn't have the latest template settings.

    **Quick fixes:**

    1. **Restart a new session** — power cycle the trainer and start a fresh session. The device downloads your current template settings when you begin a new session.
    2. **Check Wi-Fi connection** — the trainer must be online to fetch updated template settings. Verify the Wi-Fi status on the startup screen.
    3. **Confirm the template is Active** — in the dashboard, ensure your multi-segment template is marked as Active. Only the active template is sent to the device.

    **If the problem persists:**

    * Check if Pass/Fail mode is enabled — failing a segment causes it to repeat. If the pass threshold is too high, you may stay on the first segment.
    * Try creating a new template with the same segments and setting it as Active.
    * Ensure you have a stable internet connection throughout the session.

    <Note>
      The trainer downloads template settings when you start a session. If you make changes in the dashboard mid-session, those changes won't apply until you start a new session.
    </Note>
  </Accordion>

  <Accordion title="Do I need to restart the trainer to switch templates?">
    No. You don't need to power cycle the trainer to switch templates. However, the device must download the new template settings.

    **To switch templates:**

    1. In the dashboard, select your desired template and mark it as **Active**
    2. On the trainer, start a new session — the device will automatically fetch the active template settings
    3. The new template loads without needing to power off

    <Tip>
      Template changes made in the dashboard don't push to the device instantly. Starting a new session on the trainer triggers the download of your current Active template.
    </Tip>
  </Accordion>

  <Accordion title="Template editor stuck on 'loading' when saving">
    If the dashboard shows a loading spinner that never completes when you try to save a template, it's usually a temporary network issue.

    **Quick fixes:**

    1. **Wait a moment** — the save may still complete after a delay
    2. **Refresh the page** — your changes may have saved successfully. Refresh and check if the template updated.
    3. **Check your internet connection** — ensure you have stable connectivity
    4. **Try a different browser** — occasionally browser extensions or caching cause issues

    **If the problem persists:**

    * Clear your browser cache and try again
    * Try saving smaller changes (edit one segment at a time)
    * Contact [support@researchanddesire.com](mailto:support@researchanddesire.com) if the issue continues
  </Accordion>

  <Accordion title="Templates not syncing — device runs default/demo mode instead">
    If your trainer is connected to Wi-Fi but runs a default mode (such as 1200 rpm freeform) or shows built-in demo programs instead of your custom templates, the device isn't properly receiving your template settings.

    **Symptoms:**

    * Device connects to Wi-Fi successfully and boots past the startup screen
    * When you start a session, it runs a default mode instead of your active template
    * Creating new templates or marking them active in the dashboard doesn't change what the device runs
    * When offline, the device may show 3 built-in demo programs (easy versions of Repetition, Endurance, and Freeform)

    **Common causes:**

    * Template not marked as **Active** in the dashboard
    * Device hasn't fetched the latest settings since you changed templates
    * Server sync issue after a firmware update
    * Account or device pairing issue

    **Quick fixes:**

    1. **Verify your template is Active** — in the dashboard, go to Templates and confirm your desired template shows as Active. Only one template can be active at a time.
    2. **Start a fresh session** — power cycle the trainer, wait for it to connect to Wi-Fi, then start a new session. The device downloads your active template when you begin a session.
    3. **Check for server communication** — if the device shows "Getting your settings" during startup, wait for it to complete. If it skips this or fails silently, the device may not be communicating with the server properly.
    4. **Try a different network** — connect to a mobile hotspot to rule out router/firewall issues blocking server communication.

    **If the problem started after a firmware update:**

    Occasionally, a firmware update may complete but leave the device in a state where it can't properly sync template data from the server. If you've tried all the above steps:

    1. **Re-pair your device** — in your dashboard, go to **Settings → Devices**, unpair the trainer, then pair it again using the Trainer ID shown on the device screen.
    2. **Contact support** — if re-pairing doesn't resolve the issue, contact [support@researchanddesire.com](mailto:support@researchanddesire.com) with your Trainer ID and order number. Support can check your account sync status and may need to reset the device's server-side state.

    <Note>
      Trainers purchased before July 1st, 2025 cannot be manually flashed via USB. If the webflasher indicates your device isn't compatible, contact support for assistance—a server-side fix or replacement may be necessary.
    </Note>
  </Accordion>
</AccordionGroup>

## Connectivity

<AccordionGroup>
  <Accordion title="Wi-Fi shows connected but device says offline">
    If your trainer displays full Wi-Fi bars but still shows "You're offline, your training won't be saved" when starting a session, the device has connected to your network but cannot reach the R+D server.

    **Common causes:**

    * **Captive portal not completed** — hotel, apartment, or public Wi-Fi networks often require browser-based login before granting internet access. The trainer cannot complete these logins.
    * **Network changed** — after moving or changing routers, network settings like firewall rules, MAC filtering, or IoT device isolation may block the trainer.
    * **Router blocking the device** — some routers restrict new devices by default or have security settings that block IoT traffic.

    **Quick fixes:**

    1. **Test with a mobile hotspot** — enable your phone's hotspot and connect the trainer to it. If it works, your home network is blocking the device.
    2. **Restart your router** — this clears temporary connection issues and refreshes DHCP leases.
    3. **Re-run Wi-Fi setup** — long-press during startup to open Wi-Fi setup and re-enter your credentials.
    4. **Check for captive portals** — if using hotel/apartment Wi-Fi, you may need a network that doesn't require browser-based login.

    **If the problem persists after moving:**

    * Your new network may have stricter firewall settings than your previous one
    * Check your router's access control, MAC filtering, or IoT device settings
    * Some ISP-provided routers have aggressive security defaults that block unknown devices

    <Card title="Error E-DTT-1 Troubleshooting" icon="wifi-exclamation" href="/dtt/errors/e-dtt-1">
      Detailed steps for router and firewall configuration.
    </Card>
  </Accordion>

  <Accordion title="Trainer stuck on 'Getting your settings'">
    If your trainer gets stuck on "I'm getting your settings from the dashboard" and won't proceed, the device is having trouble communicating with the R+D server.

    **Quick fixes:**

    1. **Restart your trainer** — power it off, wait a few seconds, then power it back on
    2. **Restart your router** — this resolves most temporary network issues
    3. **Check your internet connection** — make sure other devices on the same network can reach the internet
    4. **Re-enter Wi-Fi settings** — long-press during startup to open Wi-Fi setup and reconnect

    **If the problem persists:**

    * Try connecting to a different network (such as a mobile hotspot)
    * Ensure your router is using a 2.4 GHz network (the trainer does not support 5 GHz)
    * Check if your router has any firewall or access control settings blocking the device

    **If the issue is related to templates:**

    Sometimes the device can get stuck if template data becomes corrupted or an incomplete download occurred (for example, if a previous session was interrupted before the template finished loading).

    1. **Regenerate your templates** — in your dashboard, go to Templates, open your active template, and save it again (even without changes) to force a fresh sync
    2. **Create a new template** — if regenerating doesn't help, create a new template, set it as Active, and try starting a session
    3. **Check for AI-generated templates** — if using AI Training Schedule, try regenerating the AI schedule to refresh the template data

    **If the issue started after a firmware update:**

    Occasionally, an OTA firmware update may not complete successfully, leaving the device in a state where it cannot communicate with the server. If you've tried all the above steps including a mobile hotspot and the device is still stuck:

    1. **Try manual USB flashing** — Use the [Web Flasher](https://dashboard.researchanddesire.com/app/tools/web-flasher) to reinstall firmware. See the [Firmware Updates](/dtt/technical/firmware-updates) guide for instructions.
    2. **Contact support if flashing isn't possible** — Trainers purchased before July 1st, 2025 cannot be manually flashed via USB. If you see a message in the webflasher indicating your device isn't flashable, or if the webflasher cannot detect your device, contact [support@researchanddesire.com](mailto:support@researchanddesire.com) with your order number. A replacement may be necessary.

    <Card title="Error E-DTT-1 Troubleshooting" icon="wifi-exclamation" href="/dtt/errors/e-dtt-1">
      Detailed steps for network connectivity issues.
    </Card>
  </Accordion>

  <Accordion title="Training won't start or the device shows a message about waiting">
    If your trainer powers on but won't start training, it's usually a connectivity issue:

    **Common causes:**

    * The trainer isn't connected to Wi‑Fi
    * The trainer is offline and has no cached session to play
    * The trainer hasn't downloaded your template settings yet

    **Quick fixes:**

    1. Check the Wi‑Fi status on the startup screen
    2. Follow the Wi‑Fi setup process to connect to a 2.4 GHz network
    3. Once online, select a template in your dashboard and start a session to download settings

    <CardGroup cols={2}>
      <Card title="Wi‑Fi Troubleshooting" icon="wifi" href="/dtt/quick-start/pairing/wifi-setup">
        Fix common connection issues.
      </Card>

      <Card title="Offline Mode" icon="wifi-slash" href="/dtt/technical/offline-mode">
        How to prepare for offline training.
      </Card>
    </CardGroup>

    <Note>
      If you've never connected the trainer to Wi‑Fi, it won't have any session data cached. Connect online at least once to download your training settings.
    </Note>
  </Accordion>

  <Accordion title="Can I use my Trainer offline?">
    For the best experience, connect your Trainer to Wi‑Fi. When offline, the Trainer cannot:

    * Receive software updates
    * Download new training schedules
    * Upload or record session data for Training Points

    <Warning>
      Offline sessions are not saved and do not contribute to Training Points or leaderboard rank.
    </Warning>

    <Note>
      Firmware 2.0.0 (Beta) adds offline playback of the last downloaded training settings. Offline session syncing is planned, but until it’s released, offline work won’t earn or upload points.
    </Note>

    <Card title="Software 2.0.0 Beta Preview" icon="lab" href="/dtt/software-2.0-preview">
      What’s new now and what’s coming next.
    </Card>
  </Accordion>

  <Accordion title="How do I know if my firmware is up to date?">
    When your Trainer is connected to Wi‑Fi, it automatically checks for available updates each time you power it on. If an update is available, you'll see an "Updating" screen with progress information—the device downloads and installs the new firmware automatically, then restarts.

    **If you don't see an update screen during startup, your Trainer is already running the latest firmware for your stream.**

    Your current firmware version displays briefly during the startup sequence. Note this information if you need to contact support.

    <Card title="Firmware Updates" icon="download" href="/dtt/technical/firmware-updates">
      Learn more about how updates work and troubleshoot update issues.
    </Card>
  </Accordion>

  <Accordion title="Is my older Trainer eligible for firmware updates?">
    Yes. All Deepthroat Trainers receive firmware updates over‑the‑air (OTA) when connected to Wi‑Fi, regardless of when you purchased your device. There's no hardware limitation that prevents older devices from receiving new firmware versions, including major updates like 2.0.0.

    Keep your Trainer connected to Wi‑Fi, and it will automatically download and install updates as they become available.

    <Card title="Wi‑Fi Setup" icon="wifi" href="/dtt/quick-start/pairing/wifi-setup">
      Connect your Trainer to receive updates.
    </Card>
  </Accordion>

  <Accordion title="How do I connect my Deepthroat Trainer to Wi‑Fi?">
    Follow the quick start to get online in minutes.

    <CardGroup cols={2}>
      <Card title="Getting Started" icon="play" href="/dtt/quick-start/getting-started">
        Complete setup, including Wi‑Fi configuration.
      </Card>

      <Card title="Wi‑Fi Troubleshooting" icon="wifi" href="/dtt/quick-start/pairing/wifi-setup">
        Fix common connection issues (2.4 GHz networks, captive portal tips, more).
      </Card>
    </CardGroup>

    <Info>
      Prefer a step‑by‑step? Use the Wi‑Fi pairing walkthrough.
    </Info>

    <Card title="Step‑by‑step Wi‑Fi guide" icon="list" href="/dtt/quick-start/pairing/wifi-setup">
      Screen‑by‑screen instructions.
    </Card>
  </Accordion>

  <Accordion title="How can I tell if my Trainer is connected to Wi‑Fi?">
    When you power on the device, the display shows the current Wi‑Fi connection status in plain text.
  </Accordion>

  <Accordion title="Wi-Fi doesn't stay connected after restarting the device">
    If your trainer connects to Wi-Fi during setup but shows "no wifi connection" or requires manual reconnection every time you power cycle:

    **Common causes:**

    * **Network credentials not saving properly** — the Wi-Fi password may not have been stored correctly
    * **Router compatibility issues** — some routers have settings that prevent reconnection
    * **Firmware issue** — older firmware versions may have Wi-Fi persistence bugs

    **Quick fixes:**

    1. **Re-run Wi-Fi setup completely** — long-press during startup to enter Wi-Fi setup, then re-enter your network credentials from scratch
    2. **Verify 2.4 GHz network** — ensure you're connecting to a 2.4 GHz network, not 5 GHz
    3. **Try a different network** — test with a mobile hotspot to rule out router-specific issues
    4. **Check for firmware updates** — connect to any working network first to receive updates, then reconfigure your home Wi-Fi

    **If the problem persists:**

    * Check if your router has MAC address filtering or device isolation enabled
    * Some mesh networks or ISP-provided routers have aggressive power-saving that drops inactive connections
    * Try assigning a static IP to your trainer in your router settings (use the trainer's MAC address)

    <Warning>
      If your trainer requires manual reconnection on every boot despite correct configuration, contact [support@researchanddesire.com](mailto:support@researchanddesire.com) with your Trainer ID and order number. This may indicate a hardware or firmware issue requiring further diagnosis.
    </Warning>
  </Accordion>
</AccordionGroup>

## Care & Maintenance

<AccordionGroup>
  <Accordion title="How do I clean my Deepthroat Trainer?">
    Wipe the device with a soft microfiber cloth and a light spray of glass cleaner.

    <Warning>
      Do not submerge the device or use abrasive cleaners.
    </Warning>
  </Accordion>

  <Accordion title="How do I clean and care for my dildo?">
    Wash your dildo with warm water and mild soap before and after each use. Allow it to air dry completely before storing.

    **Lubricant compatibility:** Always use water-based lubricant with silicone dildos. Silicone-based lubricants can degrade silicone toys over time.

    <Warning>
      Do not use silicone lubricant, oil-based lubricant, or petroleum-based products on silicone dildos.
    </Warning>
  </Accordion>

  <Accordion title="I accidentally used silicone lube on my dildo. Should I throw it out?">
    Not necessarily. Our dildos have been tested with silicone lubricant and should not degrade from occasional exposure. Clean the dildo thoroughly with warm water and mild soap, then inspect it.

    **Replace the dildo if you notice any of these signs:**

    * Crumbling or flaking material
    * Tears or surface damage
    * Sticky or tacky texture that won't wash off
    * Unusual softness or deformation

    If the dildo looks and feels normal after cleaning, it should be safe to continue using with water-based lubricant going forward.
  </Accordion>
</AccordionGroup>

## Ultra Subscription Features

<AccordionGroup>
  <Accordion title="Why are so many features marked as Ultra-only?">
    When we release new features, Ultra subscribers get early access while we collect feedback and refine the experience. Many features you see labeled "Ultra" today are in this early access phase—not behind a permanent paywall.

    Our development process works like this:

    1. **New feature launches** → Available to Ultra subscribers first
    2. **Feedback and iteration** → We refine based on real-world use
    3. **General release** → Feature becomes available to all users

    Core functionality—training, device pairing, session tracking, and day-to-day use—remains free for everyone. Ultra unlocks early access to new capabilities, customization options, and power-user features while supporting ongoing development.

    <Tip>
      If you're unsure whether a specific feature will eventually become free, email [support@researchanddesire.com](mailto:support@researchanddesire.com) or ask in our Discord community.

      <DiscordInvite community="rad" />
    </Tip>

    <Card title="Subscription Plans" icon="gem" href="https://dashboard.researchanddesire.com/subscription">
      Compare tiers and see what's included.
    </Card>
  </Accordion>

  <Accordion title="How does the AI Training Schedule work?">
    AI Training generates optimized programs based on your selected focus. Choose a focus in the AI Schedule dropdown when editing a Deepthroat Trainer template.

    <Info>
      Requires an active Ultra subscription.
    </Info>

    <Card title="Subscription Plans" icon="gem" href="https://dashboard.researchanddesire.com/subscription">
      Compare subscription tiers and features.
    </Card>
  </Accordion>

  <Accordion title="How do I subscribe to Ultra?">
    To subscribe:

    <Steps>
      <Step title="Open Subscription settings">
        In the dashboard, go to Settings → Subscription.
      </Step>

      <Step title="Choose your plan">
        Select your preferred tier and complete checkout.
      </Step>
    </Steps>

    <Card title="View Subscription Options" icon="credit-card" href="https://dashboard.researchanddesire.com/subscription">
      See all tiers and benefits.
    </Card>
  </Accordion>

  <Accordion title="What is the segment repeat feature?">
    Segment repeat lets you loop any segment up to 100 times without manually duplicating it, keeping templates clean while enabling longer sessions.

    <Info>
      Example: Instead of adding 10 identical endurance segments, add one segment and set its repeat value to 10.
    </Info>

    | Plan  | Maximum Effective Segments |
    | ----- | -------------------------- |
    | Free  | 3 (no repeats)             |
    | Ultra | 100 (including repeats)    |
  </Accordion>

  <Accordion title="What is Pass/Fail Mode?">
    Pass/Fail Mode adds accountability by requiring a minimum performance threshold per segment.

    * Set a passing grade percentage (0–100%) per segment
    * Meet or exceed the threshold to advance
    * Fall below the threshold and the segment restarts

    **Three‑Strike Rule:** Failing the same segment three times consecutively restarts the entire session.

    **Custom Failure Messages:** Show a personalized message (up to 80 characters) on the device when a segment fails.

    <Tip>
      Use Pass/Fail to build consistency and hold yourself accountable across all segments.
    </Tip>
  </Accordion>

  <Accordion title="What is Hands‑Free Mode?">
    Hands‑Free Mode lets training progress automatically without pressing device buttons. Enable it per template in the dashboard.

    <Info>
      Ultra‑exclusive; must be enabled on each template individually.
    </Info>
  </Accordion>

  <Accordion title="Does my keyholder need Ultra to create advanced templates for me?">
    Yes. When a keyholder creates or edits templates on your behalf, their subscription tier determines which features are available—not yours.

    If your keyholder wants to:

    * Add more than 3 segments to a template
    * Use segment repeat
    * Enable Pass/Fail mode or Hands‑Free Mode

    They need an active Ultra subscription on their own account.

    <Tip>
      If you have Ultra but your keyholder does not, consider creating the template yourself and then transferring control, or have your keyholder subscribe to Ultra.
    </Tip>
  </Accordion>

  <Accordion title="I get an error when adding more than 3 segments to my partner's template">
    When editing templates for a partner, the subscription tier that matters is **your** subscription (as the keyholder), not your partner's.

    **Common causes:**

    * You're editing a template on your partner's account but don't have an active Ultra subscription on your own account
    * Your subscription recently expired or wasn't renewed

    **Quick fixes:**

    1. **Check which account you're editing** — use the account dropdown in the top-left to confirm you're editing your partner's template, not your own
    2. **Verify your subscription status** — go to **Settings → Subscription** on your own account (not your partner's) to confirm you have an active Ultra subscription
    3. **Refresh and retry** — if you recently subscribed, refresh the dashboard and try adding segments again

    <Note>
      Your partner's subscription tier doesn't grant you additional features when editing their templates. If you need to create advanced templates for them, you must have Ultra on your own account.
    </Note>
  </Accordion>

  <Accordion title="Can I give my keyholder control of the Trainer but not the Lockbox (or vice versa)?">
    No. Partner connections grant access to all devices on your account. When you share control with a partner, they can manage both your Trainer and your Lockbox—you cannot selectively share access to individual devices.

    If you want to temporarily regain control of the Trainer (for example, to create new templates), you would need to revoke your partner's access entirely, which also removes their control of the Lockbox.

    <Tip>
      Plan your templates before handing over control, or have your keyholder create templates on your behalf (their subscription tier determines available features).
    </Tip>

    <Card title="Partner Connections" icon="users" href="https://dashboard.researchanddesire.com/quick-start/connections">
      Learn more about how partner access works.
    </Card>
  </Accordion>
</AccordionGroup>

## Selling or Donating Your Device

<AccordionGroup>
  <Accordion title="How do I sell or donate my Deepthroat Trainer?">
    If you want to pass your Trainer to someone else:

    <Steps>
      <Step title="Unpair your device">
        Go to **Settings → Devices** in your dashboard and unpair the Trainer from your account. This releases ownership so the new user can pair it to their own account.
      </Step>

      <Step title="Find a recipient">
        Post in the R+D Discord community to connect with interested users. This active community includes people who may be looking for devices.

        <DiscordInvite community="rad" />
      </Step>

      <Step title="Ship the device">
        Package the Trainer securely. If shipping within the same country, ground shipping (e.g., FedEx Ground) is recommended since the device contains a small lithium battery.
      </Step>
    </Steps>

    <Info>
      Once unpaired, the next person to pair the device becomes the new owner. See the <a href="https://dashboard.researchanddesire.com/faqs/ownership-disputes">
      device ownership policy</a>

      for details.
    </Info>
  </Accordion>
</AccordionGroup>

## Account & Pairing

<AccordionGroup>
  <Accordion title="I can't access my dashboard account. How do I unpair my device?">
    If you've lost access to your dashboard account (for example, you deleted the associated email address or can't reset your password), you won't be able to unpair your device through the dashboard yourself. Contact support to request a manual unpair.

    **What to include in your request:**

    * Your **Trainer ID** (the 5-character code shown on the device screen during startup)
    * Any details that help verify you're the original owner: order number, approximate purchase date, or the email address you originally used

    Once support unpairs the device, you can pair it to your current dashboard account.

    <Card title="Contact Support" icon="envelope" href="mailto:support@researchanddesire.com">
      Request a manual unpair if you've lost account access.
    </Card>

    <Card title="Device Ownership Policy" icon="shield" href="https://dashboard.researchanddesire.com/faqs/ownership-disputes">
      How ownership verification and unpairing requests work.
    </Card>
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="Toybox and template buttons are greyed out">
    If you can't edit toys, create templates, or modify your training settings—all buttons appear disabled or greyed out—you likely have **Give Up Control** enabled in your account settings.

    **What's happening:**

    When Give Up Control is enabled, you transfer control of your devices to your assigned Keyholder. This disables your ability to:

    * Edit or add toys in your Toybox
    * Create or modify templates
    * Change training settings

    Only your Keyholder can make these changes while Give Up Control is active.

    **How to fix:**

    1. Go to **Settings → Advanced** in your dashboard
    2. Toggle off **Give Up Control**
    3. If you selected "Delayed" consent when enabling it, you'll need to wait 72 hours before control is restored
    4. If you selected "Permanent" consent, only your Keyholder can return control to you

    <Tip>
      If you don't remember enabling Give Up Control, check with your partner—they may have enabled it on your behalf, or you may have enabled it during initial setup.
    </Tip>

    <Card title="Understanding Access Types" icon="users" href="/dashboard/quick-start/connections/access-types">
      Learn more about Give Up Control and partner access settings.
    </Card>
  </Accordion>

  <Accordion title="Can't find the settings menu on my device">
    The Deepthroat Trainer does not have a traditional settings menu on the device itself. All training configuration is managed through the dashboard.

    **What "settings" means on the device:**

    * When the device shows "hold to launch settings page," this refers specifically to **Wi-Fi settings**—it opens Wi-Fi setup mode so you can connect to or change your network.
    * There is no on-device menu for changing training modes, templates, or other options.

    **How to configure your trainer:**

    1. Sign in to your dashboard at [dashboard.researchanddesire.com](https://dashboard.researchanddesire.com)
    2. Go to **Templates** to create or modify training programs
    3. Select which template is **Active**—this is what the device downloads when you start a session
    4. Power on your trainer and press the button to start—it will fetch your active template settings automatically

    **Common confusion:**

    * **Short press** on the welcome screen starts preflight checks and begins training
    * **Long press** on the welcome screen opens Wi-Fi setup (not a general settings menu)
    * After Wi-Fi is already configured, you typically just short press to start training

    <CardGroup cols={2}>
      <Card title="Button Controls" icon="hand-pointer" href="/dtt/technical/button-controls">
        Complete guide to button actions by screen.
      </Card>

      <Card title="Templates" icon="file-lines" href="/dtt/training-modes/introduction">
        Learn how to create and manage training templates.
      </Card>
    </CardGroup>
  </Accordion>

  <Accordion title="LED lights up but the screen doesn't turn on">
    If the colored LED strip beneath the display lights up when you power on your Trainer, but the main screen stays dark, this indicates a display hardware issue.

    **What this means:**

    * The LED strip lighting up confirms the device is receiving power
    * The main OLED display not turning on is a hardware fault, not a setup problem

    **What to do:**

    1. Try charging the device for at least 30 minutes, then power it on again
    2. Power cycle the device (turn off, wait 10 seconds, turn back on)
    3. If the screen still doesn't turn on, contact [support@researchanddesire.com](mailto:support@researchanddesire.com)

    <Warning>
      If charging and power cycling don't resolve the issue, your device likely has a defective display and will need to be replaced. Include your order number when contacting support to speed up the replacement process.
    </Warning>
  </Accordion>

  <Accordion title="Device won't turn on at all">
    If your Trainer shows no signs of life when you flip the power switch:

    1. **Check your charging cable and power source** — try a different USB-C cable and adapter
    2. **Charge for at least 30 minutes** — a deeply discharged battery may need time to recover
    3. **Verify the power switch position** — ensure it's fully in the "on" position

    If the device still won't power on after charging, contact [support@researchanddesire.com](mailto:support@researchanddesire.com) with your order number.

    <Card title="Charging Guide" icon="battery-bolt" href="/dtt/specs/charging">
      Detailed charging instructions and troubleshooting.
    </Card>
  </Accordion>

  <Accordion title="Can I replace the battery in my Trainer?">
    Battery replacement is possible but not straightforward. The battery is glued in place inside the enclosure, so removal requires care and some technical skill.

    **What you need:**

    * **T8 Torx screwdriver** — removes the security screws on the back panel
    * **Basic soldering equipment** — the battery is wired in, not plug-and-play
    * **Patience** — the battery adhesive requires careful prying to avoid damage

    **Replacement battery options:**

    We custom-order batteries from our manufacturer with specific polarity and wiring. Contact [support@researchanddesire.com](mailto:support@researchanddesire.com) to purchase a replacement battery (approximately \$8 USD plus shipping).

    <Warning>
      Attempting battery replacement may void any remaining warranty. If you're uncomfortable with soldering or disassembly, contact support—we may offer a discount on a new Trainer instead.
    </Warning>

    <Tip>
      Include your order number when contacting support for faster assistance with battery replacement options.
    </Tip>
  </Accordion>

  <Accordion title="Accessory port only works at certain angles or has intermittent connection">
    If your vibrating plug, wand, or other accessory only works when the cable is held at a specific angle, or cuts in and out during use, this typically indicates a hardware issue with the 3.5mm accessory port.

    **Before contacting support, try these steps:**

    1. **Test with a different cable** — try the original cable that came with your accessory, or a known-working 3.5mm TRRS cable
    2. **Clean the port** — use compressed air to remove any debris from inside the port
    3. **Test a different accessory** — if you have another 3.5mm accessory, check if the issue persists

    **If the problem continues after these steps:**

    The port itself likely has a loose internal connection or damaged solder joint. This is a hardware defect that cannot be fixed through troubleshooting.

    Contact [support@researchanddesire.com](mailto:support@researchanddesire.com) with:

    * Your order number
    * A description of the issue (when it started, what you've tried)

    Support can discuss replacement options for your device.

    <Warning>
      Do not attempt to open the device or repair the port yourself—this will void any warranty coverage.
    </Warning>

    <Card title="Accessory Port Specs" icon="plug" href="/dtt/specs/accessory-port">
      Technical specifications for the accessory port.
    </Card>
  </Accordion>
</AccordionGroup>

## Privacy & Discretion

<AccordionGroup>
  <Accordion title="How does the Trainer appear on my WiFi network?">
    The Trainer identifies itself as **"Trainer Setup"** on your home WiFi network. This is the name that appears in your router's connected devices list and in network scanning tools.

    This discreet, generic name avoids revealing what the device actually is to others who might see your network's device list (roommates, family members, IT administrators, etc.).

    <Tip>
      For information about discreet packaging and shipping, see our [Discreet Shipping](/shop/faqs/discreet-shipping) guide.
    </Tip>
  </Accordion>
</AccordionGroup>

## Developer & Integration

<AccordionGroup>
  <Accordion title="Is there an open API for the Deepthroat Trainer?">
    There is no public API specification for the Deepthroat Trainer, OSSM, or dashboard at this time. The devices communicate with R+D servers over proprietary protocols, and there is no documented way to integrate them with third-party applications or AI agents.

    This is something we're considering for the future, but there is no timeline for availability.

    <Tip>
      If developer access is important to you, let us know at [support@researchanddesire.com](mailto:support@researchanddesire.com)—user feedback helps prioritize the roadmap.
    </Tip>
  </Accordion>
</AccordionGroup>

## Device Information

<AccordionGroup>
  <Accordion title="Is the Deepthroat Trainer compatible with OSSM?">
    The Deepthroat Trainer and OSSM are separate devices that are not integrated with one another. Each device operates independently with its own control system and dashboard features.

    * **Deepthroat Trainer**: A stationary training device with depth sensing and performance tracking
    * **OSSM**: A motorized thrusting machine controlled via wired remote, RADR, or custom solutions

    There are no plans to integrate these products at this time.
  </Accordion>

  <Accordion title="How do I find my Trainer ID?">
    Your five‑character alphanumeric Trainer ID displays on screen during startup.
  </Accordion>

  <Accordion title="My Trainer ID shows jumbled characters or changes on every reboot">
    If your Trainer ID displays corrupted characters (such as ".t", "U]t", or random symbols) instead of a normal 5–6 character code, the device's provisioning data was likely erased.

    This typically happens when using the web flasher with "Erase device" enabled. Contact [support@researchanddesire.com](mailto:support@researchanddesire.com) with your order number—support can re-provision your device with a new Trainer ID.

    <Card title="Firmware Updates" icon="download" href="/dtt/technical/firmware-updates">
      More details on firmware updates and troubleshooting.
    </Card>
  </Accordion>

  <Accordion title="I have questions not covered here. Who should I contact?">
    For additional support, contact our team:

    * Email: [support@researchanddesire.com](mailto:support@researchanddesire.com)
  </Accordion>

  <Accordion title="How long does the battery last, and how long does it take to charge?">
    The Trainer battery lasts approximately 4-5 hours when in use, and takes 90 minutes to charge completely.
  </Accordion>
</AccordionGroup>