> ## Documentation Index
> Fetch the complete documentation index at: https://docs.researchanddesire.com/llms.txt
> Use this file to discover all available pages before exploring further.

# E-Lock 1: Could Not Lock

> Troubleshoot the E-Lock 1 error when your device cannot confirm lock engagement

## What's happening?

Your device attempted to lock but couldn't confirm that the locking mechanism engaged properly. This error typically occurs when you:

* Start a new lock session
* Set a lock timer
* Request locking from the web dashboard
* Attempt to lock the device manually

## Why this happens

The device uses three sensors (called TMRs) to verify the locking paddle position. All three sensors must detect the paddle in the locked position to confirm a secure lock. When this error appears, one or more sensors isn't detecting the locked position correctly.

## How to fix it

<Steps>
  <Step title="Inspect the locking paddle">
    Check that nothing is obstructing the locking paddle. Gently move the paddle back and forth to ensure it moves freely and isn't stuck or jammed.
  </Step>

  <Step title="Reseat the lid">
    The device uses two sensors to detect proper lid placement. Remove the lid completely, then place it back on the device—ensuring it seats correctly and sits flush.
  </Step>

  <Step title="Attempt to lock again">
    After checking the paddle and reseating the lid, try locking the device again. The error should clear if the issue was related to positioning.
  </Step>

  <Step title="Contact support if the issue persists">
    If you've completed the steps above and still see this error, there may be an issue with the locking mechanism or sensors that requires further assistance.
  </Step>
</Steps>

<Warning>
  If you cannot resolve this issue, do not leave valuables in an unlocked device. Contact our support team so we can help you get your device working properly.
</Warning>

## Need more help?

Contact our support team at [support@researchanddesire.com](mailto:support@researchanddesire.com), or use our [contact form](https://www.researchanddesire.com/contact).