> ## Documentation Index
> Fetch the complete documentation index at: https://docs.researchanddesire.com/llms.txt
> Use this file to discover all available pages before exploring further.

# E‑LOCK‑10: Could Not Connect to Wi‑Fi

> Fix Wi‑Fi connection failures on your Chastity Lockbox when error E‑LOCK‑10 appears

Error E‑LOCK‑10 means your Chastity Lockbox failed to join a Wi‑Fi network. Cloud features like the web dashboard, remote updates, and partner notifications won’t work until the device reconnects. The Lockbox still operates locally with its current settings.

<Warning>
  Without Wi‑Fi, you can’t make changes through the web dashboard or receive remote updates. The device continues to run based on its current state.
</Warning>

## Common causes

* Incorrect Wi‑Fi credentials — The SSID or password is wrong or case doesn’t match
* 2.4 GHz unavailable — The Lockbox requires a 2.4 GHz network (not 5 GHz only)
* Weak signal — Distance, walls, metal, and appliances can interfere
* Network type not supported — Captive portals, public hotspots, or enterprise networks can block IoT devices
* Device is asleep — Deep Sleep turns Wi‑Fi off until you wake the device
* Temporary glitch — A brief software or router hiccup

## How to fix it

<Steps>
  <Step title="Verify your Wi‑Fi name and password (2.4 GHz only)">
    Open your router’s 2.4 GHz network and confirm the exact SSID and password. Re‑enter them on the Lockbox.

    <Tip>
      Type the password in a notes app first to confirm punctuation and capitalization, then copy it into the Lockbox setup.
    </Tip>

    <Check>
      On the Lockbox display, a green dot appears to the left of the Wi‑Fi symbol when connected.
    </Check>
  </Step>

  <Step title="Test your network with another device">
    Connect a phone or laptop to the same Wi‑Fi network using the same password. If it fails, restart your router and modem, wait 2 minutes, then try again.
  </Step>

  <Step title="Improve signal strength">
    Move the Lockbox closer to your router and remove obvious obstructions (large metal objects, appliances). Try connecting again.
  </Step>

  <Step title="Wake the device if it’s in Deep Sleep">
    Deep Sleep disables Wi‑Fi. Wake the Lockbox by pressing the left (back) button, then try reconnecting.

    <Info>
      Learn more about sleep states in Sleep Mode.
    </Info>
  </Step>

  <Step title="Reconfigure Wi‑Fi from the device menu">
    On the Lockbox, go to Settings → Wi‑Fi Settings. Scan the QR code with your phone and select your 2.4 GHz network to re‑enter credentials.

    <Check>
      After a successful join, you’ll see the green dot next to the Wi‑Fi symbol on the Lockbox.
    </Check>

    <Note>
      If your router broadcasts separate names for 2.4 GHz and 5 GHz, choose the 2.4 GHz SSID.
    </Note>
  </Step>

  <Step title="Restart the Lockbox">
    If the error persists, restart the device to clear transient issues: press and hold the Lock/Enter button for 7 seconds, or go to Settings → Restart Device.
  </Step>

  <Step title="Try a mobile hotspot (isolation test)">
    Create a temporary hotspot on your phone and connect the Lockbox to it. If it connects here, the issue is with your home network configuration.

    <Warning>
      Avoid public hotspots or networks that require a browser sign‑in (captive portals). These are not supported for the Lockbox.
    </Warning>
  </Step>
</Steps>

## Confirm it’s fixed

<Check>
  You’re connected when:

  * A green dot appears to the left of the Wi‑Fi symbol on the Lockbox display
  * The dashboard shows the device online after a brief delay
</Check>

## Related guides

<CardGroup cols={2}>
  <Card title="Quick Start" icon="rocket" href="/lkbx/quick-start/introduction">
    Step‑by‑step setup, including Wi‑Fi requirements and basics.
  </Card>

  <Card title="Sleep Mode" icon="moon" href="/lkbx/device-states/sleep-mode">
    Understand Automatic vs Deep Sleep and Wi‑Fi behavior.
  </Card>

  <Card title="Restarting Device" icon="power" href="/lkbx/device-states/restarting">
    How to safely reboot the Lockbox.
  </Card>

  <Card title="Lockbox FAQs" icon="question" href="/lkbx/faqs">
    Connection indicators, setup flow, and common questions.
  </Card>
</CardGroup>

## Still need help?

<Info>
  If you’ve tried all steps and still see E‑LOCK‑10, contact support. Include your device serial number, your router model, the network type (2.4 GHz SSID), and a photo of the error on the Lockbox display.

  * Email: <a href="mailto:support@researchanddesire.com">[support@researchanddesire.com](mailto:support@researchanddesire.com)</a>
  * General FAQs: <a href="/lkbx/faqs">Lockbox FAQs</a>
</Info>