> ## Documentation Index
> Fetch the complete documentation index at: https://docs.researchanddesire.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Troubleshooting guides, device maintenance, and emergency procedures for your Chastity Lockbox

Get help with common issues and learn how to maintain your Chastity Lockbox. If you can't find what you're looking for here, contact us at **[support@researchanddesire.com](mailto:support@researchanddesire.com)**.

## Troubleshooting guides

<CardGroup cols={2}>
  <Card title="Check online status" icon="wifi" href="./online-status">
    Learn how to verify your lockbox is connected to the internet and synced with the dashboard.
  </Card>

  <Card title="Reflash your device" icon="rotate" href="./flashing">
    Reset your lockbox to factory settings and install the latest firmware when instructed by support.
  </Card>
</CardGroup>

## Emergency procedures

<Card title="Emergency unlock via backplate" icon="triangle-exclamation" href="./emergency-backplate">
  As a last resort, learn how to physically access your key by breaking the backplate. This method is destructive and requires a replacement part.
</Card>

<Warning>
  The backplate emergency unlock is a destructive procedure. Always try the software emergency unlock first. Only use the physical method when the software unlock is unavailable or has been disabled.
</Warning>

## Need more help?

If these guides don't resolve your issue, reach out to our support team:

* **Email**: [support@researchanddesire.com](mailto:support@researchanddesire.com)
* **Response time**: Usually within 24-48 hours