> ## Documentation Index
> Fetch the complete documentation index at: https://docs.researchanddesire.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Find answers to common questions about your dashboard account, settings, and features

Get quick answers to the most common questions about using the dashboard.

## Account Management

<AccordionGroup>
  <Accordion title="How do I create a dashboard account?">
    To create a dashboard account:

    1. Visit the [dashboard website](https://dashboard.researchanddesire.com/app)
    2. Click **Create a free account**
    3. Enter your email address and choose a password
    4. Click **Create account**
    5. Check your email for a confirmation link
    6. Click the link to verify your account

    <Note>
      If you encounter any issues creating an account, contact our support team at [support@researchanddesire.com](mailto:support@researchanddesire.com).
    </Note>
  </Accordion>

  <Accordion title="How do I reset my password?">
    To reset your password while logged in:

    1. Navigate to **Settings > My Profile**
    2. Scroll to the bottom of the page
    3. Click **Change Password**
    4. Enter your new password
    5. Click **Reset Password** to confirm
  </Accordion>

  <Accordion title="I forgot my password. How do I recover my account?">
    You can recover your account using a magic link:

    1. Go to the [dashboard sign-in page](https://dashboard.researchanddesire.com/app)
    2. Enter your email address
    3. Click **Email link**
    4. Check your email for a message containing a magic link and sign-in code
    5. Sign in using either the link or the code

    Once signed in, you can change your password in **Settings > My Profile**.
  </Accordion>

  <Accordion title="How do I change my username?">
    To update your username:

    1. Navigate to **Settings > My Profile**
    2. Click on your current username (the text field is editable)
    3. Type your new username
    4. Save your changes
  </Accordion>

  <Accordion title="How do I add interests to my profile?">
    To add interests to your public profile:

    1. Navigate to **Settings > My Profile**
    2. Find the **Interests** section
    3. Type an interest and press **comma** or **Enter** to add it as a badge
    4. Repeat to add more interests
    5. To remove an interest, click the **X** button on the badge

    Your interests are displayed on your public profile for others to see.
  </Accordion>

  <Accordion title="Do I need to use the same email for my dashboard and R+D purchases?">
    No, you can use different email addresses for your dashboard account and your Research + Desire purchases. The accounts are not required to match.
  </Accordion>

  <Accordion title="I see 'There's a data problem with your account' when logging in">
    This error indicates an issue with your account data that prevents login. It typically occurs due to a sync or database issue that requires support assistance to resolve.

    To fix this:

    1. Contact support at [support@researchanddesire.com](mailto:support@researchanddesire.com)
    2. Include the email address associated with your dashboard account
    3. Mention the exact error message you received

    Our support team will investigate and restore access to your account.
  </Accordion>

  <Accordion title="How do I change my email address?">
    You can change your email without leaving the page:

    1. Navigate to **Settings > My Profile**
    2. In **Private Details**, click **Change Email**
    3. Enter your new email address and click **Send Code**
    4. Check your new inbox for a 6-digit verification code
    5. Enter the code in the dialog to confirm the change

    You stay signed in the entire time. See <a href="/dashboard/settings/account">Account Settings</a> for full details.
  </Accordion>

  <Accordion title="How do I change my email if I no longer have access to my old email?">
    If you can still sign in to your account, you can change your email directly from **Settings > Profile > Private Details** — the verification code is sent only to the new email, so access to the old inbox is not required.

    If you cannot sign in at all, contact support:

    1. Email [support@researchanddesire.com](mailto:support@researchanddesire.com) from your new email address
    2. Include the old email address associated with your account
    3. Provide your new email address
    4. Our team will verify your identity and update the email on your account

    <Note>
      For security, our support team may ask additional verification questions to confirm you are the account owner before making changes.
    </Note>
  </Accordion>

  <Accordion title="How do I delete my account?">
    Account deletion requires assistance from our support team. To request account deletion:

    1. Contact support at [support@researchanddesire.com](mailto:support@researchanddesire.com)
    2. Include the email address of the account you want deleted
    3. Our team will process the request and confirm once complete

    <Warning>
      Account deletion is permanent and cannot be undone. All data associated with the account will be removed.
    </Warning>

    <Tip>
      If you created a duplicate account by mistake and want to use that email address with a different account, delete the duplicate first, then update your email address in **Settings > Profile > Private Details**.
    </Tip>
  </Accordion>

  <Accordion title="Can I clear my account history or reset my account?">
    There is currently no way to clear your account history or reset your account to a fresh state. Your lock history, statistics, and activity records are permanently stored.

    If you need a completely fresh start, you can request account deletion and create a new account. Contact support at [support@researchanddesire.com](mailto:support@researchanddesire.com) for assistance.

    <Note>
      Account history features like selective deletion or privacy controls may be added in future updates based on user feedback.
    </Note>
  </Accordion>
</AccordionGroup>

## Subscriptions and Pricing

<AccordionGroup>
  <Accordion title="Is the dashboard free to use?">
    Yes, the dashboard is completely free to use. For details about available features and optional premium tiers, see our subscription guide.

    <Card title="Subscription tiers" icon="credit-card" href="../subscription">
      Learn about free and premium features available on the dashboard.
    </Card>
  </Accordion>

  <Accordion title="What is included in an Ultra subscription?">
    The Ultra subscription provides access to premium features and an enhanced dashboard experience. For a complete comparison of subscription tiers and included features, see our subscription guide.

    <Card title="Subscription tiers" icon="rocket" href="../subscription">
      Compare subscription options and discover Ultra benefits.
    </Card>
  </Accordion>

  <Accordion title="How do I subscribe to Ultra?">
    To upgrade to Ultra:

    1. Navigate to **Settings > Subscription**
    2. Select your desired subscription tier
    3. Complete the payment process

    <Card title="Subscription details" icon="star" href="../subscription">
      View pricing and subscription options.
    </Card>
  </Accordion>

  <Accordion title="What payment methods are accepted for subscriptions?">
    Subscriptions accept credit card, Google Pay, and Link. PayPal is available for purchases in the R+D Store but is not currently supported for subscription payments.
  </Accordion>

  <Accordion title="How do I cancel my subscription?">
    To cancel your subscription:

    1. Navigate to **Settings → Subscription**
    2. Locate your active subscription
    3. Click **Cancel Subscription**
    4. Confirm the cancellation when prompted

    Your subscription benefits remain active until the end of your current billing period. You will not be charged again after cancellation.

    <Note>
      If you don't see a cancel option in your subscription settings, contact support at [support@researchanddesire.com](mailto:support@researchanddesire.com) for assistance.
    </Note>
  </Accordion>

  <Accordion title="Why am I being charged twice for my subscription?">
    If you're seeing duplicate subscription charges, you may have accidentally created two subscriptions under your account. This can happen if you subscribed multiple times or if a previous subscription wasn't properly cancelled.

    To resolve duplicate charges:

    1. Contact support at [support@researchanddesire.com](mailto:support@researchanddesire.com)
    2. Include your account email address
    3. Provide details about the duplicate charges (dates, amounts)

    Our support team will investigate your account, cancel any duplicate subscriptions, and refund the extra charges. Refunds typically process within 5–10 business days.

    <Tip>
      To prevent duplicate subscriptions, always check **Settings → Subscription** to verify your current subscription status before subscribing again.
    </Tip>
  </Accordion>
</AccordionGroup>

## Features

<AccordionGroup>
  <Accordion title="How does the leaderboard work?">
    The leaderboard tracks and ranks user activity and achievements. For a detailed explanation of how rankings are calculated and displayed, see our leaderboard documentation.

    <Card title="Leaderboard guide" icon="trophy" href="../leaderboards/">
      Understand how leaderboard rankings work.
    </Card>
  </Accordion>

  <Accordion title="Is there a mobile app for the dashboard?">
    A dedicated mobile app is not currently available—the dashboard is a web-based platform accessed through any modern browser. No download or app store is required.

    Visit [dashboard.researchanddesire.com](https://dashboard.researchanddesire.com) from any device with an internet connection to access your account.

    <Note>
      The dashboard works internationally and is accessible from most countries worldwide. Both you and your partner can use the dashboard from different locations.
    </Note>

    Mobile app development is on our roadmap for future releases.
  </Accordion>

  <Accordion title="Why does my scheduled template show the wrong day?">
    The dashboard uses GMT (Greenwich Mean Time) for all scheduling features. If you start a session in the evening in your local timezone, the dashboard may already consider it the next day in GMT.

    For example, if you're in a timezone that is GMT-5 and start a session at 10 PM Wednesday local time, the dashboard sees it as 3 AM Thursday GMT and loads Thursday's scheduled template instead.

    <Note>
      Per-user timezone settings are not currently available. Plan scheduled templates with GMT timing in mind, or use manual template selection if you train late in the evening.
    </Note>
  </Accordion>
</AccordionGroup>

## Support

<Info>
  For additional help, contact our support team at
  [support@researchanddesire.com](mailto:support@researchanddesire.com) or use
  our [contact form](https://www.researchanddesire.com/contact).
</Info>