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Find answers to frequently asked questions about our shipping policies, delivery options, and international orders.
Yes, all orders ship in plain, non-descript cardboard boxes with no branding or product information visible on the outside.For customs documentation, products are described in generic, safe-for-work terms. For example, the Deepthroat Trainer is listed as a “Wireless Distance Sensor.”

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See photos of our discreet packaging
All orders ship from our R&D warehouse in Toronto, Ontario, Canada.
We ship via UPS, Canada Post, and ChitChats—including shipments to the EU.
Yes, we ship globally wherever our courier partners operate. If you’re unsure whether we can deliver to your country, reach out to us.

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Ask about shipping to your location
If you live outside Canada, your shipment may be subject to import duties and/or brokerage fees. Contact your local customs authority for specific information.
  • North American customers: Typically no customs or brokerage fees
  • EU customers: Brokerage fees average €6.00–8.00
VAT applies to shipments to:
  • European Union countries
  • United Kingdom
  • Switzerland
  • Iceland
  • Norway
If you’re unsure whether VAT applies to your order, check with your local customs authority.
Shopify doesn’t support VAT collection at checkout. However, if you purchase through our Etsy shop, you can pay VAT at the time of purchase.
VAT only applies to EU customers.
Yes! You can choose your preferred shipping speed—express, standard, or other options—during checkout.
We process most orders within 3–10 business days. If your order is delayed, we’ll notify you and offer the option to cancel if you prefer.
Pre-order items have specific ship dates that depend on the product. Check the product page for estimated delivery timelines.
Yes, we ship to P.O. boxes.