Lockbox FAQs

No. The Lockbox does not require a subscription. Core functionality works without ongoing fees.

Research and Desire offers an optional service called Ultra for additional features and perks.

No. Keyholders can create a free dashboard account at dashboard.researchanddesire.com and follow the Keyholder Guide.

Yes. You can create a free dashboard account at dashboard.researchanddesire.com and explore the interface before purchasing.

If you pair with the automatic Bluetooth method in Chrome or Edge, Wi-Fi setup happens during pairing.

If you use manual pairing, connect Wi-Fi first from Settings > Wi-Fi Settings on the device. See Connect to Wi-Fi for the full walkthrough.

There are two pairing methods:

• Automatic Bluetooth pairing: Recommended. Use Chrome or Edge from Settings > Devices in the dashboard.
• Manual pairing code: Connect the Lockbox to Wi-Fi first, then enter the six-digit pairing code from Settings > Pairing.

See Pairing for the full instructions.

If the previous owner paired the Lockbox to their account, contact support@researchanddesire.com for an ownership transfer.

Include proof of purchase and the MAC address or pairing code from Settings > Pairing. Once support unpairs the device, it restarts and can be paired to your account.

The pairing code changes each time the device restarts. This is normal. Once paired, your Lockbox stays connected to your account regardless of which pairing code it displays.

The Lockbox battery lasts approximately 24 hours unplugged with normal use. Sleep modes help extend battery life by dimming the screen, turning the screen off, or disconnecting Wi-Fi during deep sleep.

For longer sessions, keep the device plugged in when possible. See Sleep Mode for power-saving details.

Yes, when you have access to power. Keeping the Lockbox plugged in helps it stay connected to Wi-Fi and responsive to remote keyholder commands.

When plugged in, the device does not enter deep sleep.

Connect it to a computer with a USB-C cable that supports data transfer and leave it charging for at least 30 minutes. Then press the Enter/Lock button several times.

If the device is detected as USB JTAG Serial Debug or still does not respond, see Firmware Flashing or contact support@researchanddesire.com.

A keyholder is the person you authorize to control your lock conditions. They can create, edit, manage, and end lock sessions through the dashboard.

A lockee is the person subject to the lock, usually the person physically holding the Lockbox.

A self-lock is a lock you start without a keyholder. You are both the lockee and the authority.

Self-locks cannot be abandoned or modified through the dashboard once started.

No. Keyholders must be assigned before starting the lock.

If you accidentally started a self-lock and need partner control, contact support to end the session early. Then start a new lock with your partner assigned as keyholder.

Go to Settings > Partners in the dashboard and invite another dashboard user to control your devices. See the Keyholder Guide for the full flow.

Use the Quick Actions card on the Chastity Lockbox > Home dashboard page.

• Start Lock Session: available when no session is active.
• Unlock: available during active sessions for keyholders and test locks.

Self-locks cannot be unlocked remotely. Use Emergency Unlock on the device if needed.

Go to Chastity Lockbox > Home, select Edit Lock, then click Abandon Lock.

Only keyholders can abandon locks. Self-locks cannot be abandoned through the dashboard.

Contact support@researchanddesire.com. Support can abandon the lock on your behalf if your keyholder is unavailable.

Contact support@researchanddesire.com and ask support to abandon the lock. Include your account email and a brief description of what happened.

Avoid removing your keyholder while a lock session is active. Have the keyholder end or abandon the session first.

A test lock is a practice mode you enable when configuring your lock template.

Any authorized user can abandon or edit a test lock. Statistics are not recorded and results do not appear on the leaderboard.

It depends on the lock type.

Changes apply when the Lockbox is connected to Wi-Fi.

Yes, but deleting the template does not end the lock session. The current conditions stay in effect until the session completes or is ended manually.

Yes. Toggle Enable Deepthroat Training when setting lock conditions, then use the gear icon to configure how many minutes are deducted per training XP earned.

Public Voting lets other people influence your lock duration through a shareable voting link. Voters can add or subtract a configured amount of time and can vote once every 24 hours.

See Public Voting for setup details.

XP from the Lockbox is earned through public voting participation.

• You can earn XP when others vote on your public lock session.
• You can earn XP by voting on other users' public lock sessions.

The Lockbox has tamper detection sensors that notify your keyholder if you physically interfere with the locking paddle or forcibly open the back housing.

Give Up Control transfers authority over your device to another user.

• Your dashboard lock button becomes disabled.
• Only your assigned keyholder can control your device.
• You cannot start, stop, or modify lock sessions.

If you selected delayed consent, you can reclaim control from Settings > Advanced after a 72-hour waiting period. If you selected permanent consent, only your keyholder can return control.

These options only appear when the device is locked. They may also be hidden if your keyholder, or you when self-locking, disabled them in the lock template.

Use the software emergency unlock when available. On the Lockbox, open the lock menu and select Emergency Unlock.

If software emergency unlock is unavailable, the hardware backplate method is the last resort. See Emergency Unlock: Break the Backplate.

No. The hardware fail-safe is a physical safety feature built into every Lockbox. It cannot be disabled in software.

The hardware method is destructive and requires a replacement backplate afterward. Use software Emergency Unlock whenever possible.

First, check whether the device display shows a solid green dot. The dashboard can take up to 60 seconds to update.

Use Check Online Status to confirm status indicators. If the dashboard and device remain out of sync, use Connectivity Troubleshooting.

The device and server may be out of sync. Start with Connectivity Troubleshooting, especially the hard reboot with resync steps.

Try a hard reset by holding the Enter/Lock button for 10 seconds. If freezing or power cycling persists, see Firmware Flashing.

This is normal. After waking from sleep, the Lockbox verifies that it remains properly locked. You may also see periodic lock verifications during extended sessions.

During startup or wake from deep sleep, the device may briefly show a placeholder or cached timer before it syncs with the server.

The display usually corrects within 15-30 seconds after Wi-Fi connects. If it does not correct after a minute or two, check your Wi-Fi status.

Your account may be in Give Up Control mode. In this mode, only your assigned keyholder can control your device.

If you removed your partner while Give Up Control was enabled, contact support@researchanddesire.com.

The colored Lockboxes use Voxel PLA Plus filament.

Email support@researchanddesire.com and request a replacement back cover.

Include the email address used for the original Lockbox purchase. Support will send an invoice for $10 USD plus shipping.

Contact support@researchanddesire.com. Include your account email, what happened, and what you have already tried.