Restarting your device

Before you restart

Warning

Do not restart your device during firmware updates unless support instructs you to. Interrupting an update can require manual recovery.

Note

Restarting does not cancel active timers or clear your session settings. Your device preserves its locked/unlocked state across restarts. If you need extended battery savings instead, see Sleep Mode.

How to restart

On the device, navigate to Settings → Restart Device, then confirm when prompted. The device will restart automatically.

Success

You should see the device power cycle and return to the appropriate screen (lock attempt or main menu) based on its prior state.

Step 2: Use the hard reset (for unresponsive devices)

If your device is unresponsive, press and hold the Enter/Lock button for 10 seconds. The screen will go blank and the device will reboot automatically.

Success

After the reboot, confirm one of the following:

If previously locked, the device attempts to re‑engage the lock
If previously unlocked, the main menu appears

Warning

Use the hard reset only when the device is unresponsive. For normal restarts, use the menu option.

What to expect after a restart

Your lock state is preserved
If locked before restarting — the device automatically attempts to re‑engage the lock
If unlocked before restarting — you return to the main menu
Timers and session settings continue without reset

Troubleshooting

Device doesn’t power back on

Plug into USB power for at least 10 minutes, then hold Enter/Lock for 10 seconds
Try a different USB‑C cable and power source

Lock didn’t re‑engage after restart

Ensure nothing is obstructing the latch
If you see a calibration prompt, follow the on‑screen steps or visit Calibration

Device shows Calibration after restart

This can occur after flashing firmware; complete the calibration and the device will resume normal operation
Learn more at Calibration

Device appears offline after restart

Reconnect to Wi‑Fi (2.4 GHz only) using the setup flow in Quick Start

Need help?

If you experience issues during or after a restart, email support@researchanddesire.com.

Sleep Mode

Understand automatic vs. deep sleep and when to use each. Calibration

What calibration does and how to complete it if prompted after updates. Quick Start

Wi‑Fi setup (2.4 GHz), locking basics, and key safety reminders. Emergency Unlock

Use only for genuine emergencies; know the consequences before proceeding.