Accounts and Partner Access

How do I create an account?

Open dashboard registration, complete registration, and then follow Pairing.

How do I transfer a Trainer?

The current owner should unpair it from dashboard device settings before handoff. The recipient can then pair it to their account.

What if the current owner or original account is unavailable?

Do not repeatedly attempt ownership claims. Email support@researchanddesire.com with the Trainer ID and available purchase details. No separate ownership-dispute policy page exists in this repository.

What does partner access cover?

Partner connections are account-level and can affect more than the Trainer. Review and manage them in Partner settings. The UI identifies whether you are giving or requesting access.

What should partners agree before use?

Agree on which account is controlled, which devices are affected, allowed template changes, notification expectations, a revocation path, and who will respond if the device is offline. Dashboard access never removes the user’s responsibility to stop a physical session.

Whose subscription controls an edit?

Feature availability can depend on the account performing an action. Check the current message and Subscription settings for that account; do not assume another person’s tier transfers through partner access.

How do I revoke access?

Open Partner settings and remove the connection. Then verify that the person no longer appears in the relevant access list. If the UI does not allow revocation, stop using partner-controlled templates and contact support.