Error E‑LOCK‑14 means your Lockbox joined Wi‑Fi but could not finish signing in to the R+D dashboard after three attempts. Until it signs in, it can't receive commands from the dashboard.
On screen: "The Lockbox could not finish signing in to the dashboard. Check your internet connection, then retry, or skip for now."
Before the Lockbox connects to the R+D messaging server, it signs in to the dashboard to get its connection details. This error means that sign‑in did not complete, so the Lockbox never tried the messaging server.
Common causes
- Slow or unstable internet — The dashboard's answer did not arrive in time
- Network filtering — Hotel, office, school and VPN networks can slow down or block the connection
- Temporary dashboard problem — The dashboard could not complete the request
How to fix it
Step 1: Check the internet connection
On a phone or laptop connected to the same Wi‑Fi network, open dashboard.researchanddesire.com. If it doesn't load, restart your router and wait 2 minutes.
Step 2: Retry
Press the right button to Retry. The left button (Skip) starts the connection check again from Wi‑Fi.
Step 3: Try a different network
Connect the Lockbox to a phone hotspot. If it signs in there, your usual network is slowing down or blocking the connection. See Connectivity Troubleshooting.
Info
After setup is complete, the Lockbox doesn't stop on this screen: it keeps working offline and retries the sign‑in in the background.
Confirm it’s fixed
Success
The Lockbox continues setup, and the dashboard shows the device online after a brief delay.
Related guides
Steps for networks that block or slow down the Lockbox. E‑LOCK‑13: Too Many Requests
The dashboard briefly refused sign‑in because of too many requests from your network.
Still need help?
Info
If E‑LOCK‑14 continues on more than one network, contact support. Include your device serial number, the networks you tried, and a photo of the error on the Lockbox display.