Email Preferences

Video Transcript

0:00 Hey there, I'm just going to show you how to manage email notifications on the Research and Desire dashboard. So I've logged in, and I've navigated over here to Settings, Advanced.

0:10 In the middle of the page, I'll see Email Settings, where I can enable or disable all email notifications from Research and Desire, regardless of type, just by clicking on this one toggle.

0:23 To confirm that the settings are working correctly, I can also send a test email right here, which should send an email to my inbox that looks a little bit like this.

0:33 This is a test email confirming that emails are working. Now, if you're watching this video because you're troubleshooting not receiving notifications for training or lockbox events, I also want you to look at this section here, Notification Categories.

0:48 This is where we allow you to have granular control over which kinds of emails you're receiving. In brief, here's a summary of each of the categories.

0:58 Leaderboard of the events will be changes in the leaderboard position that are important for you to know about. For instance, getting into the promotion or demotion zone.

1:07 Lockbox events will be any changes on the lockbox for you and your partners. Trainer events will be whether or not training has started for you or your partners on device.

1:17 Sharing events, this is only for your account. If you personally receive an invitation to play with someone, expect to see an invite And finally, marketing emails.

1:26 This will subscribe or unsubscribe you from our third-party marketing email list. If this is enabled, you will receive promotional codes, discounts, and information about new products we're coming out with.

1:37 Alright, that's everything. Here's a little confetti for you. Have a good day.

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Overview

Manage your email notification preferences in the Research and Desire dashboard. You can enable or disable all email notifications globally, or fine-tune specific notification categories.

Accessing Email Settings

1

Navigate to Settings

Go to dashboard.researchanddesire.com and click Settings in the navigation menu.

2

Open Advanced Settings

Click Advanced within the Settings section.

3

Locate Email Settings

Find the Email Settings section in the middle of the page.

Email Controls

Global Toggle

Use the main toggle to enable or disable all email notifications from Research and Desire with a single click.

Test Email

Click Send Test Email to verify your settings are working correctly. Check your inbox for a confirmation email.

Notification Categories

Leaderboard Events

• Promotion/demotion zone notifications

• Significant rank changes

Lockbox Events

• Lock/unlock events

• Schedule changes

• Partner activity updates

Trainer Events

• Training session starts

• Training mode changes

• Device connection status

Sharing Events

• Play invitations

• Partner connection requests

Marketing Emails

• Promotional codes and discounts

• New product announcements

Troubleshooting

If you're not receiving expected notifications:

1. Check that the main email toggle is enabled

2. Verify specific notification categories are enabled

3. Use the test email feature to confirm settings

4. Check your spam folder

5. Verify your email address is correct