Skip to main content
0:00 Hey there, I’m just going to show you how to manage email notifications on the Research and Desire dashboard. So I’ve logged in, and I’ve navigated over here to Settings, Advanced.0:10 In the middle of the page, I’ll see Email Settings, where I can enable or disable all email notifications from Research and Desire, regardless of type, just by clicking on this one toggle.0:23 To confirm that the settings are working correctly, I can also send a test email right here, which should send an email to my inbox that looks a little bit like this.0:33 This is a test email confirming that emails are working. Now, if you’re watching this video because you’re troubleshooting not receiving notifications for training or lockbox events, I also want you to look at this section here, Notification Categories.0:48 This is where we allow you to have granular control over which kinds of emails you’re receiving. In brief, here’s a summary of each of the categories.0:58 Leaderboard events will be changes in the leaderboard position that are important for you to know about. For instance, getting into the promotion or demotion zone.1:07 Lockbox events will be any changes on the lockbox for you and your partners. Trainer events will be whether or not training has started for you or your partners on device.1:17 Sharing events, this is only for your account. If you personally receive an invitation to play with someone, expect to see an invite. And finally, marketing emails.1:26 This will subscribe or unsubscribe you from our third-party marketing email list. If this is enabled, you will receive promotional codes, discounts, and information about new products we’re coming out with.1:37 Alright, that’s everything. Here’s a little confetti for you. Have a good day.

​
Overview

You can manage your email notification preferences directly from the Research and Desire dashboard. Enable or disable all notifications globally, or customize which specific categories you want to receive.

​
Access email settings

1

Navigate to Settings

Go to dashboard.researchanddesire.com and select Settings from the navigation menu.
2

Open Advanced settings

Select Advanced within the Settings section.
3

Locate Email Settings

Find the Email Settings section in the middle of the page.

​
Email controls

​
Global toggle

Use the main toggle to enable or disable all email notifications from Research and Desire with a single click. When disabled, you won’t receive any emails regardless of individual category settings.

​
Test email

Select Send Test Email to verify your email configuration is working correctly. You should receive a confirmation email in your inbox within a few minutes.
If you don’t receive the test email, check your spam folder and verify your email address is correct in your account settings.

​
Notification categories

Customize exactly which types of emails you receive by toggling individual categories on or off.
Receive notifications about significant changes to your leaderboard position:
  • Entering the promotion or demotion zone
  • Major rank changes
Stay informed about lockbox activity for you and your partners:
  • Lock and unlock events
  • Schedule changes
  • Partner activity updates
Get notified about training sessions:
  • Training session starts (for you or your partners)
  • Training mode changes
  • Device connection status
Receive notifications when someone invites you to connect:
  • Play invitations
  • Partner connection requests
This category only applies to invitations you receive, not invitations you send.
Subscribe to promotional communications:
  • Promotional codes and discounts
  • New product announcements
  • Company updates
This subscribes you to our third-party marketing email list. You can unsubscribe at any time.

​
Troubleshooting

If you’re not receiving expected notifications, work through these steps:
1

Verify the global toggle

Confirm the main email toggle is enabled. If disabled, no emails will be sent regardless of category settings.
2

Check category settings

Ensure the specific notification categories you want are enabled.
3

Send a test email

Use the test email feature to confirm your email configuration is working.
4

Check your spam folder

Emails from Research and Desire may be filtered by your email provider. Mark them as “not spam” to improve delivery.
5

Verify your email address

Confirm your account has the correct email address on file.
If you’ve tried all these steps and still aren’t receiving emails, contact support for assistance.