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Devices such as the Deep Throat Trainer and Chastity Lockbox are often shared between users—typically in dynamics involving a “top” and a “bottom.” Occasionally, disputes arise regarding device ownership, particularly when both parties have accessed the device through their respective accounts. This policy explains how we determine ownership and resolve disputes.

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Primary ownership

The primary owner of a device is the individual who completed the purchase.
  • If we can verify a purchase through a Shopify order or internal store records, and the purchaser’s email matches the one used to contact us, they are the device owner.
  • The primary owner can request the device be unpaired from any account, regardless of which account currently holds it.
  • No justification is required. Upon a verified request, support will immediately unpair the device.

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Ownership without a purchase record

When no purchase record exists, we establish ownership based on device usage history:
  • The first account to log an event from the device (such as pairing, usage, or commands) becomes the initial owner.
  • This account holder may request the device be unpaired from any account at any time, for any reason.
  • Support staff will process unpairing requests immediately.

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Transferring ownership

Ownership can transfer under the following circumstances:

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Voluntary unpairing by the owner

  • When the current owner unpairs the device from their account, this constitutes an intentional release of ownership.
  • The next user to pair the device becomes the new owner.
  • Once a new user pairs the device after an unpairing event, ownership transfers to that new user.
Unpairing relinquishes ownership. Only unpair your device if you are prepared to give up control of it permanently.
When ownership history is unclear, Research and Desire assigns ownership to the original purchaser.

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Transfer of ownership by Research and Desire

Sometimes a user requests a device transfer while the original purchaser remains the listed owner. If the device is still paired to the original purchaser’s account and they have not unpaired it, the following process applies:
  1. Research and Desire contacts the purchaser at the email address associated with the original order.
  2. The purchaser has 30 days to respond to the transfer request.
  3. If the purchaser approves the transfer, we immediately transfer ownership to the requesting user.
  4. If the purchaser declines the transfer, we do not transfer the device.
  5. If the purchaser does not respond within 30 days, we consider them non-responsive and transfer the device to the requesting user.
This process respects the rights of original purchasers while providing a clear path forward for active users in unresolved disputes.

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Summary of ownership flows

  • The purchaser is the owner
  • They can request unpairing at any time
  • The first account to log an event becomes the owner
  • They can request unpairing at any time
  • If the owner unpairs the device, they forfeit ownership
  • The next account to pair the device becomes the new owner
  • In unclear disputes, R+D assigns the purchaser as owner
  • R+D contacts the original purchaser
  • If they approve or fail to respond within 30 days, the transfer proceeds
  • If they decline, the transfer is denied

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Contacting support

To request device unpairing or resolve a dispute, contact our support team using the email address associated with your purchase or account.

Contact Support

Reach out to our team for device ownership disputes and unpairing requests.