Device Ownership Dispute Policy
Devices such as the Deep Throat Trainer and Chastity Lockbox are often shared between users—typically in dynamics involving a "top" and a "bottom." On occasion, disputes arise regarding device ownership, particularly if both parties have had access to the device through their respective accounts.
This policy outlines how ownership is determined and how we handle disputes.
Primary Ownership
The primary owner of a device is the individual who completed the purchase.
If a purchase can be verified through a Shopify order or our internal store records and the purchaser’s email matches the one used to contact us, they are considered the owner of the device.
The primary owner has the right to request the device be unpaired from any account, regardless of which account it is currently associated with.
No justification is required. Upon verified request, support will immediately unpair the device.
Ownership Without Purchase Record
If no purchase record can be verified, we will establish ownership based on device usage history:
The first account to log an event from the device (e.g. pairing, usage, commands) will be treated as the initial owner.
This account holder may request the device be unpaired from any account at any time, for any reason.
Support staff will process this unpairing immediately.
Transferring Ownership
Ownership may be transferred under the following condition:
Voluntary Unpairing by Owner
If the current owner unpairs the device from their account, this is treated as an intentional release of ownership.
The next user to pair the device will become the new owner.
Once a device has been re-paired by a new user after an unpairing event, ownership is transferred to that new user.
Important: Unpairing is treated as a deliberate act of relinquishing ownership. Users should only unpair if they are prepared to give up control of the device.
Transfer of Ownership by Research and Desire
In some cases, a user may request a device transfer, but the original purchaser is still listed as the owner. If the device is still paired to the original purchaser's account, and the owner has not unpaired it, the following steps apply:
Research and Desire will attempt to contact the purchaser at the email address associated with the original order.
The purchaser has 30 days to respond to the transfer request.
If the purchaser approves the transfer, we will immediately transfer ownership to the requesting user.
If the purchaser declines the transfer, we will not transfer the device.
If the purchaser does not respond within 30 days, we will consider them non-responsive and transfer the device to the requesting user.
Summary of Ownership Flows
Purchase Record Exists
The purchaser is the owner.
They can request unpairing at any time.
No Purchase Record
The first account to log an event becomes the owner.
They can also request unpairing at any time.
Ownership Transfer by Unpairing
If the owner unpairs the device, they forfeit ownership.
The next account to pair the device becomes the new owner.
In disputes where the ownership history is unclear, R+D will assigned the purchaser as the owner.
Ownership Transfer by R+D
R+D will contact the original purchaser.
If they approve or fail to respond within 30 days, the transfer proceeds.
If they decline, the transfer is denied.
Contacting Support
To request device unpairing or resolve a dispute, contact our support team using the email address associated with the purchase or account.
You can contact our support team at [email protected], or through our contact form at https://www.researchanddesire.com/contact.
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