How to do an Emergency Unlock by breaking the Backplate
Video Transcript
0:00 Now, there might come a time where you need emergency access to the key inside of your lockbox. Of course, we have a software emergency unlock which will handle almost every single case to get access to that key. 0:13 Today, I am not going to show you the software unlock. I recommend that if this option is available to you, you use it. 0:20 However, if it is not available, if your keyholder, for instance, has disabled this or not. Or if you're in a self-lock where you have not permitted the software emergency unlock, yet you still need access to your key, there is one more way to get into this box. 0:34 It is destructive and non-reversible. So, if you choose to do this, you will need to replace one part on your So, I am going to open this box without using the software unlock. 0:48 Instead, I'm going to use the hardware emergency unlock. If I flip the device over, you'll see a small tab here. 0:56 This tab is our fail-safe. If you were to put a screwdriver or any thin device inside of here, sometimes even a plier if needed or a key, and pry left and right, you'll be able to open the back of this. 1:16 Now, I'm going to do this now on camera. I only get one take, so here we go. I'm just going Of course, my screwdriver is in wrench mode. 1:44 I'll do this in one take. You won't get to see the full process, but you can start to see it cracking already. 1:49 In this case, my tiny screwdriver was not quite strong enough, but I can start to see it going. There we are. 2:12 So this section has now lifted open. What this does is it gives me access to the locking paddle. Let's see if I can get a little bit of light in there before I move things, so that you can see what's going on as well. 2:25 So, in the interior, we can see the paddle, which is preventing the lock from being opened. You are now going to have to move that paddle from its current position down into the open cavity. 2:40 So I'm going to put my little pry bar here and push in this direction to move that paddle so the back plate can come off. 2:48 I'll show that to you now. We'll try to keep the light for you so you can see what's going on. 2:55 Excuse the bone here. Okay, I'm just gonna pop my little pry wrench in there. I am fighting the motor a little bit. 3:08 That's okay. This is an emergency. All right. So you can see now that that paddle has been pushed into the downwards position. 3:19 It is no longer blocking the back plate, and it is flat against the front face. When I pull, this now comes off, and I have access to my key. 3:37 We will note that the software still believes that the device is locked. This is because this is not a design feature you should use unless there is a critical emergency and the software unlock is not accessible to you. 3:56 As you can see, this is destructive. Even though this will slide back on, I will at any point be able to open it again by moving the paddle out of the way, if this is the case. 4:08 If this to you, if you had to do this for any reason, please contact Research and Desire support, and we will discuss getting you a replacement for a fair price. 4:18 Thank you.
Last updated
Was this helpful?