What is E-Lock-20?
E-Lock-20 is an error code that appears when a Lockee uses the emergency unlock feature during an active lock session. This error indicates the device has entered a temporary penalty state and cannot be locked again for 24 hours—or until a Keyholder intervenes.Why does this happen?
The emergency unlock feature exists for situations where immediate release is necessary but normal unlock procedures aren’t possible. While this feature ensures your safety, it includes a built-in consequence to discourage unnecessary use.The 24-hour lockout period helps maintain the integrity of the locking experience while still ensuring emergency access is always available.
What happens when E-Lock-20 is triggered?
When you see the E-Lock-20 error, your Lockbox becomes temporarily unusable for new lock sessions. This is an intentional design feature—not a malfunction.How to resolve E-Lock-20
Your Lockbox isn’t permanently disabled. You have three options to restore normal functionality:1
Dashboard resolution (recommended for paired devices)
- Visit dashboard.researchanddesire.com
- Log into your account
- Submit a reason for your emergency unlock
If your device is connected to WiFi and paired, it will restore to normal use within 5 minutes.
2
Automatic timeout
Keep your Lockbox plugged in and powered on for 24 hours. After this period, your device will automatically return to normal operation.
No action required—just wait for the timeout period to complete.
3
Keyholder intervention
Your Keyholder can clear the emergency unlock state immediately by sending either a Lock or Unlock command from the dashboard.
Preventing future occurrences
To avoid triggering E-Lock-20:- Always communicate with your Keyholder for unlocks when possible
- Reserve the emergency unlock feature for true emergencies only
- Familiarize yourself with our Emergency Unlock Guide so you understand when and how to use this feature appropriately