Sensor overview
Your device has two types of sensors:TMR sensors (paddle detection)
Three TMR (Tunnel Magnetoresistance) sensors detect whether the locking paddle is in the locked or unlocked position.How they work
- Sensors detect the magnetic field from the paddle
- When paddle is in locked position, sensors read LOW
- When paddle is unlocked, sensors read HIGH
Detection logic
The device considers the paddle locked when:Any two of three sensors detecting the locked position is sufficient. This provides redundancy—if one sensor fails, lock detection still works.
Why three sensors?
- Redundancy: Two-of-three voting ensures reliable detection
- Fault tolerance: Single sensor failure doesn’t break lock detection
- Accuracy: Multiple sensors reduce false readings
Hall effect sensors (backplate detection)
Two Hall effect sensors detect whether the backplate is properly attached.How they work
- Sensors detect magnets embedded in the backplate
- When backplate is attached, at least one sensor reads LOW
- When backplate is removed, both sensors read HIGH
Detection logic
The device considers the backplate closed when:Sensor verification during operations
Lock operation
When you initiate a lock:- Motor drives paddle to lock position
- Device waits up to 2 seconds for paddle to reach position
- TMR sensors verify paddle is locked
- Hall sensors verify backplate is closed
- If all checks pass → Lock confirmed
- If checks fail → Error displayed
Unlock operation
When the device unlocks:- Motor drives paddle to unlock position
- Device waits up to 2 seconds for paddle to move
- TMR sensors verify paddle is unlocked
- If check passes → Unlock confirmed
- If check fails → E-LOCK-2 error displayed
Error conditions
Activity logging
When connected to WiFi, your device periodically reports sensor states to the dashboard:Reported data
When logs are sent
- On state changes (lock/unlock events)
- On sensor state changes
- Periodically during active sessions
This telemetry helps your keyholder monitor device status and allows support to diagnose issues remotely.
Current monitoring
An INA219 current sensor monitors motor current during lock/unlock operations:Purpose
- Detect when motor has completed movement
- Prevent motor damage from stalling
- Verify proper operation
Current limits
If average current exceeds 50mA for an extended period during motor operation, the motor stops automatically to prevent damage.Sensor status in UI
The lock icon in the status bar reflects sensor state:
See Status Symbols for detailed icon descriptions.
Troubleshooting sensor issues
E-LOCK-1: Could Not Lock
E-LOCK-1: Could Not Lock
The TMR sensors don’t detect the paddle in locked position. Check:
- Nothing blocking the paddle
- Backplate is properly seated
- Try recalibrating if issue persists
E-LOCK-2: Could Not Unlock
E-LOCK-2: Could Not Unlock
The TMR sensors still detect the paddle as locked. Check:
- Nothing preventing paddle movement
- Device has sufficient battery
- Contact support if motor sounds but paddle doesn’t move
E-LOCK-3: No Backplate
E-LOCK-3: No Backplate
The Hall sensors don’t detect the backplate. Check:
- Backplate is fully seated and clicks into place
- Clean contact area between device and backplate
- Move away from strong magnetic sources
Yellow backplate indicator
Yellow backplate indicator
The backplate indicator shows yellow when Hall sensors don’t detect the backplate. Ensure the backplate is fully attached before locking.
Technical specifications
TMR sensors
Hall effect sensors
Current sensor (INA219)
Related guides
Device Errors
Troubleshooting error codes.
Status Symbols
Understanding lock and backplate indicators.
Calibration
How calibration configures sensors.