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Once your lockbox is paired and connected, you’re ready to explore its full capabilities. This section covers everything you need to know about operating your lockbox during active sessions.

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Essential operations

Understanding status icons

Learn what each icon on your lockbox display means, including lock status, Wi-Fi connectivity, and battery level.

Emergency unlock

Access your key immediately when you need it using the software emergency unlock feature.

Taking a break

Temporarily pause your session without ending it—useful for hygiene, medical needs, or other situations.

Hiding remaining time

Add uncertainty to your experience by hiding how much time remains in your session.

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Social features

Public voting

Let others vote to increase or decrease your lock time for added excitement and community engagement.

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Quick reference

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Lock session controls

During an active session, you can:
  • View status — Check remaining time, lock state, and connectivity on the device display
  • Take breaks — Pause your session temporarily (if enabled by your keyholder)
  • Emergency unlock — Access your key immediately (triggers a 24-hour lockout)
Your keyholder controls which features are available during your session. Some options may be disabled based on your session settings.

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When you need help

If something isn’t working as expected:
  1. Check the status icons to diagnose connectivity or lock issues
  2. Use the emergency unlock if you need immediate access
  3. Visit the support section for troubleshooting guides
Always familiarize yourself with the emergency unlock procedures before starting a session. Having a backup plan ensures you can access your key in any situation.