Skip to main content
Get help with common issues and learn how to maintain your Chastity Lockbox. If you can’t find what you’re looking for here, contact us at [email protected].

​
Troubleshooting guides

Check online status

Learn how to verify your lockbox is connected to the internet and synced with the dashboard.

Reflash your device

Reset your lockbox to factory settings and install the latest firmware when instructed by support.

​
Emergency procedures

Emergency unlock via backplate

As a last resort, learn how to physically access your key by breaking the backplate. This method is destructive and requires a replacement part.
The backplate emergency unlock is a destructive procedure. Always try the software emergency unlock first. Only use the physical method when the software unlock is unavailable or has been disabled.

​
Need more help?

If these guides don’t resolve your issue, reach out to our support team: