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Error E‑LOCK‑10 means your Chastity Lockbox failed to join a Wi‑Fi network. Cloud features like the web dashboard, remote updates, and partner notifications won’t work until the device reconnects. The Lockbox still operates locally with its current settings.
Without Wi‑Fi, you can’t make changes through the web dashboard or receive remote updates. The device continues to run based on its current state.

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Common causes

  • Incorrect Wi‑Fi credentials — The SSID or password is wrong or case doesn’t match
  • 2.4 GHz unavailable — The Lockbox requires a 2.4 GHz network (not 5 GHz only)
  • Weak signal — Distance, walls, metal, and appliances can interfere
  • Network type not supported — Captive portals, public hotspots, or enterprise networks can block IoT devices
  • Device is asleep — Deep Sleep turns Wi‑Fi off until you wake the device
  • Temporary glitch — A brief software or router hiccup

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How to fix it

1

Verify your Wi‑Fi name and password (2.4 GHz only)

Open your router’s 2.4 GHz network and confirm the exact SSID and password. Re‑enter them on the Lockbox.
Type the password in a notes app first to confirm punctuation and capitalization, then copy it into the Lockbox setup.
On the Lockbox display, a green dot appears to the left of the Wi‑Fi symbol when connected.
2

Test your network with another device

Connect a phone or laptop to the same Wi‑Fi network using the same password. If it fails, restart your router and modem, wait 2 minutes, then try again.
3

Improve signal strength

Move the Lockbox closer to your router and remove obvious obstructions (large metal objects, appliances). Try connecting again.
4

Wake the device if it’s in Deep Sleep

Deep Sleep disables Wi‑Fi. Wake the Lockbox by pressing the left (back) button, then try reconnecting.
Learn more about sleep states in Sleep Mode.
5

Reconfigure Wi‑Fi from the device menu

On the Lockbox, go to Settings → Wi‑Fi Settings. Scan the QR code with your phone and select your 2.4 GHz network to re‑enter credentials.
After a successful join, you’ll see the green dot next to the Wi‑Fi symbol on the Lockbox.
If your router broadcasts separate names for 2.4 GHz and 5 GHz, choose the 2.4 GHz SSID.
6

Restart the Lockbox

If the error persists, restart the device to clear transient issues: press and hold the Lock/Enter button for 7 seconds, or go to Settings → Restart Device.
7

Try a mobile hotspot (isolation test)

Create a temporary hotspot on your phone and connect the Lockbox to it. If it connects here, the issue is with your home network configuration.
Avoid public hotspots or networks that require a browser sign‑in (captive portals). These are not supported for the Lockbox.

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Confirm it’s fixed

You’re connected when:
  • A green dot appears to the left of the Wi‑Fi symbol on the Lockbox display
  • The dashboard shows the device online after a brief delay

Quick Start

Step‑by‑step setup, including Wi‑Fi requirements and basics.

Sleep Mode

Understand Automatic vs Deep Sleep and Wi‑Fi behavior.

Restarting Device

How to safely reboot the Lockbox.

Lockbox FAQs

Connection indicators, setup flow, and common questions.

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Still need help?

If you’ve tried all steps and still see E‑LOCK‑10, contact support. Include your device serial number, your router model, the network type (2.4 GHz SSID), and a photo of the error on the Lockbox display.