Skip to main content
Your Chastity Lockbox cannot establish a connection to your Wi-Fi network. This prevents the device from syncing with the web dashboard, receiving updates, and performing cloud-dependent functions.
Without a Wi-Fi connection, you cannot make changes through the web dashboard or receive remote updates. However, the device continues to operate based on its current settings.

​
Common causes

Several factors can prevent your device from connecting to Wi-Fi:
  • Incorrect credentials — The Wi-Fi password may be misspelled or case-sensitivity wasn’t observed
  • Weak signal — The device is too far from the router or obstructed by walls
  • Network outage — Your Wi-Fi network is down or experiencing intermittent issues
  • Incompatible network — Enterprise, public, or captive portal networks often block IoT devices
  • Temporary device glitch — The Lockbox software encountered a transient error

​
How to fix this

1

Verify your Wi-Fi credentials

Confirm you entered the correct network name (SSID) and password. Wi-Fi passwords are case-sensitive—double-check for typos and ensure caps lock is off.
Try typing your password in a notes app first to verify it’s correct before entering it on the device.
2

Test your network with another device

Connect a phone or laptop to the same Wi-Fi network. If other devices can’t connect either, restart your router and wait two minutes before retrying.
3

Improve signal strength

Move the Chastity Lockbox closer to your router. Walls, metal objects, and appliances can interfere with Wi-Fi signals. Aim for a clear line of sight when possible.
4

Restart the Chastity Lockbox

Power off the device completely, wait 60 seconds, then power it back on. Attempt to connect to Wi-Fi again after the device finishes booting.
5

Try a mobile hotspot

Connect to your phone’s mobile hotspot as a temporary network. If the device connects successfully, the issue is with your home network configuration rather than the Lockbox itself.
6

Check for firmware updates

If you can establish any internet connection, check for available firmware updates. Updates often include connectivity improvements and bug fixes.

​
Still need help?

If you’ve tried all the steps above and your device still won’t connect, contact our support team. Include your device serial number and a description of your network setup to help us diagnose the issue faster.