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Understanding your Chastity Lockbox’s connection status ensures you can send and receive settings reliably. This guide shows you how to check whether your device is online and connected to the dashboard.

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Check the dashboard indicator

The quickest way to verify your device’s status is through the dashboard:
  1. Log into your account and navigate to Settings > My Devices to confirm your lockbox is paired
  2. Go to the Chastity Lockbox home page
  3. Look for the online/offline indicator in the bottom left corner
The dashboard indicator may take up to 60 seconds to update. No page refresh is required—it syncs automatically.

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Check the device display

Your lockbox display provides real-time connection feedback:
  1. Wake the device from sleep mode by powering it on
  2. Wait for Wi-Fi to connect (the Wi-Fi icon will appear)
  3. Watch the status indicator below the Wi-Fi icon in the bottom left corner

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Status indicator meanings

IndicatorStatus
Yellow flashing dotConnecting to dashboard
Solid green dotOnline and connected
No indicatorOffline or in sleep mode
Always trust the status indicator on your device display over the dashboard indicator. The device shows real-time status, while the dashboard may have a slight delay.

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Troubleshooting

If your device shows offline status:
  • Verify your Wi-Fi network is working
  • Ensure the device is awake and not in sleep mode
  • Check that the Wi-Fi icon appears on the device display
  • Wait up to 60 seconds for the dashboard to sync
0:00 In this video I’ll answer the question, how do I know if my device is online? Here in the dashboard I’m logged into an account that has a lockbox paired to it.0:11 You can check this in the Settings/My Devices page. I’ve gone to the Chastity lockbox home page, where I can see this offline online indicator.0:20 Right now, as you can see in the bottom left, my device is offline. Let me expand that, because it’s in sleep mode and not connected to the internet.0:31 What I’m going to do shortly is I’m going to turn on this device, and then I’m going to wait for Wi-Fi to connect.0:37 And finally, I’ll watch the status indicator to determine if it’s connected to the dashboard. The status indicator is below the Wi-Fi icon in the bottom left.0:48 It’s over. It’s little green or yellow flashing dot. Once that is turned solid green, I will be both online and connected to the dashboard.0:58 Let’s go ahead and do that now. I’m going to power on my device, wake it up from sleep. You’ll see that Wi-Fi is connected.1:06 And I have a yellow flashing dot in the top right, which has just turned solid green. And if I hang out here on the dashboard page for a second, it might take up to a minute for the dashboard to sync.1:18 No refresh is needed. However, you can refresh if you believe it’s required. And within approximately 30 seconds, this will change from offline to online.1:31 Perfect. There it is. So if you see the green status indicator, below the Wi-Fi icon, that means you are connected to the internet and also online, logged into the dashboard.1:44 Your device is ready to receive settings. You can also look at this indicator here, but because there’s a bit of lag on it, I would always trust the indicator in the top right, which I’ll just point to again.1:58 Trust this indicator right here. If that’s green, you’re definitely connected. Perfect. Enjoy.