Skip to main content
Emergency Unlock Mode is a safety feature that allows you to unlock your device during urgent situations. Use this feature only in genuine emergencies when you need immediate access to the keys and your Keyholder is unavailable.
Emergency Unlock is designed for real emergencies only. Using it without a valid reason may affect trust with your Keyholder and impact your experience.

​
How to access Emergency Unlock

1

Open the menu

While your device is locked or a lock timer is running, press and hold the enter button until a menu appears on the display.
2

Select Emergency Unlock

Navigate to the Emergency Unlock option and select it to proceed.
3

Confirm your choice

You’ll be asked to confirm your decision. A QR code linking to this help article will also appear on screen.

​
Consequences of using Emergency Unlock

Using Emergency Unlock triggers several important consequences:
  1. Immediate session end — Your current lock session ends right away
  2. Partner notification — Your partners receive an immediate notification about this action (coming soon)
  3. Temporary lock restriction — Your device cannot be locked again until you complete the following steps (coming soon):
    • Log into your dashboard
    • Enter a reason for the emergency unlock
    • This reason will be shared with your Keyholder (and publicly if you’ve enabled “Public Shame” on your account)
  4. Automatic re-enable — If you don’t enter a reason, your device will automatically exit Emergency Mode after 24 hours (coming soon)

​
Before using Emergency Unlock

Try messaging your Keyholder first to request a break. Open communication is always the best approach when possible.
Consider these alternatives before proceeding:
  • Contact your Keyholder directly and request a temporary break
  • Verify this is a genuine emergency that requires immediate access
  • Remember that you’ll need to explain your reasons afterward

​
Disabling Emergency Unlock

Find Emergency Mode too tempting? You can disable Emergency Unlock entirely from your dashboard, making it impossible to use under any circumstances.
When Emergency Unlock is disabled, the only way to access the device without a Keyholder is to physically break the backplate. Think carefully before enabling this restriction.

​
What you need to know

  • You can only change this setting while the device is unlocked
  • Once disabled, Emergency Unlock cannot be used under any circumstances
  • The only way to unlock will be through your Keyholder

​
How to disable Emergency Unlock

1

Open your dashboard

Log into your account and go to your dashboard.
2

Navigate to session settings

Find and open your Lock session settings.
3

Locate Emergency Unlock

Scroll to the Emergency Unlock section.
4

Toggle the setting

Toggle Disable Emergency Unlock and confirm your choice.
This setting adds an extra layer of security and commitment to your session, but it also means you cannot access the device even in genuine emergencies without your Keyholder’s permission.