The header bar on your lockbox displays several icons that indicate the current state of your device. Understanding these symbols helps you quickly assess whether your lockbox is locked, connected, and ready for use.
From left to right, the icons are:
Lock icon
Indicates whether your device is currently locked. The status indicator shows whether the backplate is properly positioned. See Lock icon for details. Wi-Fi icon
Shows whether your device is connected to a Wi-Fi network. The status indicator reveals whether you’re also connected to the dashboard and ready to play. See Wi-Fi icon for details. Battery icon
Displays the current battery level and charging status. This icon has no status indicator. See Battery icon for details. Lock icon
The lock icon shows the current status of your device’s sensors. This icon reflects the physical state of the lock mechanism—not your active play session.
Locked
When you see this symbol, the locking mechanism is engaged. Your device’s sensors have detected that the lock is secured and the contents cannot be accessed.
Unlocked
The unlocked symbol indicates that the sensors have detected the lock is open. You can access the contents of the box.
Backplate on
A small status indicator appears in the bottom-left corner of the lock icon. When this indicator is green, the sensors have detected that the backplate is properly positioned and the device is ready to lock. This indicator can appear in both locked and unlocked states.
Backplate off
When the status indicator is solid yellow, the sensors have detected that the backplate is not in position. Attempting to lock in this state will fail.
Wi-Fi icon
Wi-Fi not connected
This symbol indicates your device is not connected to any Wi-Fi network. This typically occurs when:
- Your lockbox is brand new and has never been configured for Wi-Fi
- Your lockbox was previously connected but is now out of range of the saved network
In either case, you’ll need to configure Wi-Fi by following the Wi-Fi setup guide.
Wi-Fi connected
This symbol confirms your device is connected to Wi-Fi and can access the internet.
Wi-Fi connectivity alone doesn’t mean your device can receive commands. You also need to pair your device and connect it to the dashboard. Follow the pairing guide for instructions. Status indicator: flashing yellow
A flashing yellow indicator means your device is connected to the internet but not yet connected to the dashboard. Your device cannot receive commands in this state.
This can happen if:
- Your device hasn’t been paired — Follow the pairing guide to complete setup.
- Your device just powered on — Connection typically takes 15–30 seconds, but can take up to 2 minutes depending on your location.
If you’ve waited more than two minutes and still see the flashing yellow indicator, please contact support as this may indicate a server issue.
Status indicator: solid green
A solid green indicator means you’re online and connected to the dashboard. Your device is ready to receive commands instantly. Have fun!
Battery icon
These icons show your device’s current battery level. When your device is charging, you’ll see a lightning bolt through the battery icon.
If the battery icon turns red, charge your device immediately to avoid interruption.
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