What is Emergency Unlock Mode?
Emergency Unlock Mode is a safety feature that allows you to unlock your device in case of an urgent situation. This feature should only be used in genuine emergencies, where the Lockee must access the keys and the Keyholder cannot unlock the device.
How to Access Emergency Unlock Mode
- When your device is locked or a lock timer is running, press and hold the enter button.
- A menu will appear on the display.
- Navigate to the "Emergency Unlock" option.
- Select this option to proceed.
Confirmation and QR Code
After selecting "Emergency Unlock" and you’ll be asked one more time to confirm your choice. You should also see a QR code to this help article.
Consequences of Using Emergency Unlock
Using the Emergency Unlock feature has several important consequences:
- Your current session will end immediately.
- (Feature coming soon) Your partners will be notified about this action right away.
- (Feature coming soon) Your device will be temporarily disabled from being locked again. To re-enable locking:
- You must log into your dashboard
- You must enter a reason for the emergency unlock
- This reason will be shared with your Keyholder and publicly if you’ve enabled ‘Public Shame’ on your account.
- (Feature coming soon) Alternatively, your device will automatically exit Emergency Mode after 24 hours without entering a reason for the unlock.
Before Using Emergency Unlock
To avoid misuse, please consider the following before using Emergency Unlock:
- Try to message your Keyholder and request a break.
- Only use this feature in a genuine emergency.
- Remember that using this feature will require you to explain your reasons later.
Remember
The Emergency Unlock feature is designed for your safety in urgent situations. Using it without a valid reason may affect trust with your Keyholder and impact your experience. Always prioritize open communication with your Keyholder when possible.
(Feature coming soon) Disable Emergency Mode
Do you find Emergency Mode too tempting? Ultra Subscribers can disable this option permanently from their dashboard. When this is enabled, your only option for Emergency Unlocking is to break the backplate of your device.