What is E-Lock-20?
E-Lock-20 is an error code that appears on your Chastity Lockbox when a Lockee has used an emergency unlock during an active lock session. This error indicates that the device has entered a temporary "penalty" state, and the device cannot be locked again for 24 hours, or until the Keyholder locks the device again.
Why Does This Happen?
The emergency unlock feature is designed for situations where immediate release is necessary, but normal unlock procedures (such as requesting permission from your Keyholder) are not possible. While this feature ensures your safety, but it comes with a built-in consequence to discourage unnecessary use.
What Happens When E-Lock-20 is Triggered?
When you see the E-Lock-20 error, your Lockbox becomes temporarily unusable. This is an intentional design feature to maintain the integrity of the locking experience.
How to Resolve E-Lock-20
Don't worry! Your Lockbox isn't permanently disabled. Here are three ways to restore normal functionality:
- Dashboard Resolution (for paired devices):
- Visit www.dashboard.researchanddesire.com
- Log into your account
- Submit a reason for your emergency unlock
- If you device is connected to WiFi and paired, then your device will be restored to normal use within 5 minutes.
- Automatic Time-Out:
- Keep your Lockbox plugged in and powered on for 24 hours
- After 24 hours are up, your device will automatically return to normal use
- Keyholder Intervention:
- Your Keyholder can clear the emergency unlock state immediately
- They need to send either a 'Lock' or 'Unlock' command from the dashboard
Preventing Future Occurrences
To avoid triggering E-Lock-20 in the future, always try to communicate with your Keyholder for unlocks when possible. Reserve the emergency unlock feature for true emergencies only.
Remember, if you need to perform an emergency unlock, you can find detailed instructions in our Emergency Unlock Guide.
By understanding E-Lock-20 and how to resolve it, you can ensure a safe and enjoyable experience with your Chastity Lockbox.